Helpdesk Support Junior
Confirmed on the employer's own hiring board on Oct 10, 2026. First seen by Alion on Oct 10, 2026.
Job Title: Helpdesk Support (Junior)
Location: Dublin
8, Ireland (Hybrid working Model - Minimum of 2 days per week onsite)
Start Date: 9th
October 2026
Contract Duration: 12
Months with further extension.
Role Overview
The Client is seeking
to recruit Junior Helpdesk Support Engineer to provide Level 2
Technical Support within the Unified Communications Team.
The successful
candidates will support the Department's Unified Communications environment,
providing technical assistance across:
·Mobile Voice Services
·Mobile Data Services
·Mobile Device
Management (MDM)
·Microsoft 365
technologies
·Microsoft Teams
·End-user device support
·Service Desk operations
This is an excellent
opportunity for a junior IT professional with strong customer service skills
and experience supporting mobile technologies.
Mandatory
Requirements (Pass / Fail):Candidates MUSTmeet ALLof the following:
Experience
·It is a mandatory requirement, that the resources
proposed have junior level experience, with a minimum of 3 years’ working in an
ICT Helpdesk Support role.
Availability
·Must be available to start from 9th October 2026.
Qualifications
·It is a mandatory requirement, that the Resources
proposed hold the following qualifications or equivalents:
- A qualification at Level 6, or higher, on
the National Framework of Qualifications (NFQ) in computing.
OR
- Previous experience in an ICT Helpdesk
Support Role and relevant industry recognized qualifications. (Comp TIA A+ or
ITIL V4)
English Language Proficiency (MANDATORY):
·Native English speaker OR
·CEFR C2 Proficiency/Mastery (or
equivalent)
If there is no certificate, fluency will be
assessed at presentation stage
Requirements
Key Deliverable:
The following non-exhaustive list of Key
Deliverables are applicable to these roles:
·Troubleshoot/diagnose
customer technical issues and offering resolution.
·Effectively
support customers.
·Update
and Management of Service Desk management console.
·Provide
efficient and acceptable turnaround to customers Service Requests and Incidents
Reports.
·Support
colleagues, and peers including Technical and Customer Services through
documentation, coaching and knowledge sharing.
·Excellent
communication and interpersonal skills
·To
undertake ad hoc tasks from time to time as directed.
Key
Experience/Competencies/Skillsets:
The following
Experience/Competencies/Skillsets are applicable to this Role.
·Experience
working in an ICT helpdesk support role
·Excellent
customer services skills
·Experience
of supporting Android (Mobile) OS devices and users
·Certification/Experience
of Omnissa Workspace One UEM.
·Certification/Experience
of Samsung Knox.