Program Coordinator II

Job Title

Agency

Department

Proposed Minimum Salary

Job Location

Job Type

Job Description

What We Want

We’re looking for a customer-focused professional who thrives on building relationships and helping students navigate complex financial processes with confidence. The ideal candidate will serve as a key liaison between the Law School and campus partners, including Student Business Services, Financial Aid, and Veterans Services, to ensure an exceptional student experience. You’ll bring strong attention to detail as you monitor student accounts, resolve issues, and prepare reports and data files that support accurate billing and benefits processing. Success in this role requires excellent communication skills, a collaborative mindset, and the ability to manage multiple priorities while maintaining a high level of accuracy. If you enjoy improving processes, solving problems, and supporting law students throughout their academic journey, we’d love to hear from you.

What You Need to Know

Salary: $65,000-$70,000/annually (commensurate with experience).

Cover Letter/Resume: A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section.

Qualifications

Required Education and Experience

• Bachelor's degree or equivalent combination of education and experience.
• Four years of experience in Student Financial Aid, Student Business Services, veteran benefits, and/or student fees or a combination of one or more of these areas.

Preferred Qualifications

• More than four years of experience in Student Financial Aid, Student Business Services, Veteran benefits, customer service experience; and two years of program administration experience.

Knowledge, Skills, and Abilities

• Working knowledge of spreadsheet and word processing software; ability to multi-task and work cooperatively with others; substantial understanding of veterans benefits and other financial aid sources

Essential Duties/Tasks

Student Financial Aid Liaison

• Works closely with Student Business Services, the Office of Financial Aid, and the Office of Veterans Services to ensure exemplary customer service to JD and graduate law students.
• Serves as a concierge-level liaison with prospective and current JD and graduate students regarding financial aid, funding options, veterans’ benefits, and general financial student aid.
• Guides students through financial decision-making, including navigating federal graduate loan limit changes.
• Has frequent discussions with representatives of the Veterans Services Office and Financial Aid and collaborates with Admissions and Graduate Programs.

Student Account Management

• Plans, implements and evaluates finances and student accounts for JD and graduate law students. Program finances and student accounts.
• Assists School of Law in compilation of student bills. Provides students and their employers with custom billing statements to minimize student out-of-pocket costs.
• Works with Program Directors to manage collection of student accounts.
• Monitors student accounts in COMPASS and work with Student Billing Services to resolve issues with bills and student financial aid accounts.
• Meet regularly via phone and in person with designated representatives in Financial Aid, Veteran Services, and Student Business Services to ensure that student accounts are in order, and that processes are communicated effectively. Assists in identifying funding opportunities.
• Prepares load files for Student Business Services indicating tuition and fee amounts on JD, on campus MLS, on campus LLM, online MLS, online LLM and certificate programs.
• Prepares detailed spreadsheets for Veteran Services indicating expected benefits for all students in the JD and Graduate Law programs each semester.
• Resolves issues on student accounts and proposes new processes as needed. Assists in establishing goals, objectives, policies and procedures.

Recruiting & Enrollment Support

• Works with prospective students to explain financial aid and payment options; attends recruitment events; schedules one-on-one appointments; creates emails, presentations, and marketing collateral; identifies financial barriers affecting enrollment, yield, and retention; and develops training materials.

Scholarships & Endowed Funds

• Coordinates, allocates, and awards scholarships; tracks, manages, and reports on endowed scholarship funds; and follows all scholarship guidelines and rules.

Who We Are

At Texas A&M University School of Law (in Fort Worth, Texas) we instill in our graduates a knowledge of the law, key professional skills and core values that set the Aggie Lawyer apart. Texas A&M University School of Law is an integral part of Texas A&M University, one of a select few institutions nationwide to hold land grant, sea grant and space grant designations. As Texas' first public institution, Texas A&M offers 101 doctoral programs and 151 master’s programs, in addition to the J.D. law degree. Many of these programs have attained top rankings and national recognition for quality by the National Research Council (NRC).

Why Texas A&M University?

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.

• Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums.
• 12-15 days of annual paid holidays.
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas.
• Health and Wellness: Free exercise programs and release time.
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more.
• Employee Tuition Assistance and Educational Release time for completing a degree while a Texas A&M employee.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.