Customer Service Associates - Multiple Departments and Levels
Job Title
Customer Service Associates - Multiple Departments and LevelsAgency
Texas A&M UniversityDepartment
Vet Med-Teaching HospitalProposed Minimum Salary
CommensurateJob Location
College Station, TexasJob Type
StaffJob Description
Glimpse of the Job
Join our team at theTexas A&M Veterinary Medical Teaching Hospital and be a powerful force for good!We'reseekingAdministrative & Customer ServiceAssociatestojoin our teams across the Veterinary Medical Teaching Hospital.
Though we are accepting applications for all levels, our current greatest need is for:
Customer Service Associate I - Small Animal ER Liaison
Full-time, Monday through Friday, 3pm to 11pm
Customer Service Associate I - Front Desk
Full-time, Monday through Friday, 8am to 5pm
Opportunities to Contribute
Contribute to a welcoming, professional environment by supporting daily office operations and delivering excellent customer service that enhances the experience of visitors, clients, students, and staff.
Build valuable administrative and communication skills throughhands-oninvolvement in scheduling, workflow coordination, documentation, and operational support, with opportunities for increased responsibility and growth over time.
Support the future of veterinary medicine by helping create efficient administrative processes that directly impacthigh qualitypatient care, client experience, and the training of future veterinary professionals.
What you need to know
Location: All positions will be located onsitein College Station, Texas.
Schedule: Assigned schedule depends on department and/or role. Positions may require flexibility toworkalternate shifts, holidays, weekends, and/or 'on-call duty'.Please Note: Persons in this position are considered essential when the University declares an emergency, campus closure, class cancellations, etc.
Salary:All positions included in this posting offer a starting rate of$15.85 per hour. Compensation and classification are based on the needs of the department and the analysis of the qualifications during the recruitment process. Final compensation may vary based on specialty service and the level of responsibility assigned.
*See below foradditionalbenefits that add to overall compensation.
What you need to do
Apply! A cover letter and resume are strongly recommended and will help in our review. You may upload themonthe application under the CV/Resume section.
Minimum Required Qualifications
Administrative Associate I:High school graduation or any equivalent combination of education and experience andone yearof experience in general office or clerical work.
Administrative Associate II andCustomer Service Associate I: High school graduation or any equivalent combination of education and experience andtwo yearsof experience in general office or clerical work.
Administrative Associate III andCustomer Service Associate II: High school graduation or any equivalent combination of education and experience andthree yearsof experience in general office or clerical work.
Administrative Associate IV: High school graduation or any equivalent combination of education and experience andfour yearsof experience in general office or clerical work.
Administrative Associate V andCustomer Service Associate III: High school graduation or any equivalent combination of education and experience andfiveyearsof experience in general office or clerical work.
Senior Administrative Coordinator I: Bachelor's degree or equivalent combination of education and experience and six years of experience in office administration.
*Requirements may vary slightly based on specificdepartment.
Some of the Responsibilities Include:
Customer Service Support: Provide professionalin person, phone, and email support. Welcome and check in visitors, respond to inquiries, and guide customers toappropriate resources. Maintain confidentiality andassistwith resolving routine concerns.
Administrative Operations: Perform daily office tasks including scheduling, filing, scanning, and data entry. Prepare, proofread, and update documents and correspondence. Support departmental staff with general administrative needs.
Records and Data Management: Maintainaccuraterecords, files, and documentation. Enter and retrieve data, prepare reports, and verify required forms or customer documentation.
Policy, Compliance, and Procedure Support: Apply and communicate organizational policies and procedures. Ensure adherence to department standards and contribute to improvements in processes or workflows.
Teamwork: Work cooperatively with staff and student employees. Provide guidance orcross training to team members as needed to support consistent service delivery
Why Texas A&M University?
We are a prestigious university with strong traditions,corevalues,and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events,state-of-the-artrecreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but witha reasonablecost-of-living and no long commutes.
Medical,prescription drug,dental,vision,life and AD&D,flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
12-15 days of annual paid holidays
Up toeight hours of paid sick leave and at leasteight hours of paid vacation each month
Automatic enrollment in the Teacher Retirement System of Texas
Health and Wellness:Free exercise programs and release time
Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
Educational release time and tuition assistance for completing a degree while a Texas A&M employee
Living Well, a program at Texas A&M that has been built by employees, for employees
Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.