Senior Account Manager

Tasks and responsibilities:

Customer Portfolio Management:

• Manage a portfolio of accounts to achieve long-term success
• Develop positive relationships with clients
• Act as the point of contact and handle customers’ individual needs and requests
• Respond to the customers’ queries in a timely manner
• Work to satisfy customers’ needs and requests
• Resolve conflicts and provide solutions to customers

Business development:

• Generate new business in line with strategy of the company by using existing and potential customer networks
• Support the Marketing Team in external communication
• Participate to external events

Sales administration :

• Take care of good registration and encoding within CRM
• Report on the status of accounts and transactions
• Set and track sales account targets, aligned with company strategy and objectives
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth

Security

• Knowledge of company information security policies, privacy rules and procedures
• Ability to identify and report suspicious behavior or phishing or social engineering attempts
• Knowledge of security practices for managing sensitive and personal information

Mandatory languages:

• Dutch : professional working proficiency (nice to have)
• French : Native
• English : professional working proficiency