Client Manager

Critical Tasks and Expected Contributions/Results:

• Key contact to intermediaries and large clients for defined experience rated book of business.
• Engage and build strong relationships with intermediaries and/or clients.
• Pro-actively manage and successfully negotiate profitable renewal retention of defined
• experience-rated and portfolio-rated book of business.
• Provide consistent and quality support intermediaries and/or clients by answering queries, and collaborating with internal stakeholders to resolve services issues promptly.
• Lead employee communication meetings (English) as required by intermediaries and clients.
• Prepare customized claims analytical reports for large experience-rated clients.
• Organize and plan process trainings for key brokers as needed
• Identify areas of process improvement and collaborate with respective stakeholder functions in executing changes.
• Manage ad-hoc assignments as required.

Key Challenges/Anticipated Changes in Environment:

• Ability to foster collaboration, value perspectives of others and gain support and buy-in for organizational proposals.
• Liaise with internal departments, e.g., underwriting, claims teams, marketing, in line with established procedures to ensure optimum service to client.

Developmental Value of Position:

• Ability to work independently to achieve retention and financial targets set on assigned portfolio.
• Develop proactive strategy to anticipate client needs and objectives ahead of policy renewals.
• Support the Head of Client Management in partnering and/or leading projects to identify, build and execute areas of process improvement

Experience/Knowledge, Education and Other Requirements:

• University education required
• Great communication skill
• 6 or more years of experience
• Sales/Account Management experience in Group Health Insurance and in Insurer/Broker roles preferred.

About The Cigna Group