Site Services Engineer – LATAM

Clorox is the place that’s committed to growth - for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace

Your role at Clorox:

In this role, you will:

Your technical expertise, customer-focused approach, and ability to work across multiple countries, cultures, and business functions will help deliver high-quality technology services to LATAM stakeholders. You will partner with business leaders, service providers, and global EDT teams to support regional operations, drive standardization, and ensure technology solutions align with business needs.

As a trusted technical resource, you will support operational excellence by troubleshooting complex issues, participating in audits, enforcing infrastructure standards, and serving as an escalation point for incidents affecting LATAM business operations. You will collaborate closely with cross-functional teams to implement technology solutions, maintain documentation, and support the ongoing evolution of site technology services across the region.

Key Responsibilities

Customer-Centric Service Delivery and Operational Excellence

• Support and maintain enterprise infrastructure, end-user computing (EUC), servers, and network systems across LATAM locations.
• Partner with service providers to ensure consistent delivery against service levels and operational expectations.
• Act as a regional escalation point for critical technology incidents impacting business operations.
• Diagnose and resolve hardware, software, infrastructure, and connectivity issues to minimize disruptions.
• Apply and reinforce global IT standards, policies, and security requirements.
• Build strong relationships with business stakeholders and deliver high-quality customer service.
• Identify and drive improvements in service quality, efficiency, and user experience.

Infrastructure Compliance and Security

• Perform regional audits to ensure adherence to infrastructure standards and company policies.
• Identify, document, and assist with mitigation of technology and security risks.
• Support compliance initiatives and participate in remediation activities as required.
• Ensure supported environments maintain operational and security standards throughout LATAM locations.

Project Delivery

• Support the planning and execution of LATAM site technology projects.
• Collaborate with project teams to implement infrastructure and end-user computing solutions.
• Coordinate project activities with internal teams, service providers, and vendors across multiple countries.
• Assist in communicating project status, risks, and dependencies to regional stakeholders.
• Ensure project deliverables are completed according to agreed timelines and quality standards.

Cross-Functional Collaboration

• Build and maintain strong relationships with internal technology teams and business partners throughout LATAM.
• Partner with infrastructure, network, security, and support organizations to drive regional operational initiatives.
• Participate in technology discussions and contribute recommendations for service improvements.
• Collaborate with global EDT teams to ensure successful implementation of technical solutions and business initiatives.

Knowledge Management: Documentation and Reporting

• Develop and maintain accurate documentation for supported applications, infrastructure, operational processes, and training materials.
• Ensure technical procedures and knowledge articles remain current and accessible for regional support teams.
• Document incidents, root causes, and remediation activities as required.
• Support operational reporting and continuous improvement efforts through effective documentation practices.

What we look for:

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or equivalent working experience.
• 3-5 years of experience supporting end-to-end IT solutions.
• Experience supporting geographically distributed environments, ideally across LATAM.
• Exposure to infrastructure, end-user computing, and IT service operations.

Skills and Abilities:

• Strong problem-solving and analytical skills with the ability to troubleshoot and escalate effectively.
• Solid understanding of networking fundamentals (IP addressing, ports, protocols).
• Experience with Microsoft Windows and Microsoft Office Suite (Power BI is a plus).
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills in both Spanish and English (written and verbal).
• Self-motivated, adaptable, and able to work independently and collaboratively.
• High attention to detail and commitment to service excellence.

Preferred Skills

• Experience supporting manufacturing, corporate office, sales office, or distributed site environments.
• Knowledge of infrastructure support processes and service management best practices.
• Experience working with managed service providers and vendor organizations.
• Familiarity with audit, compliance, and technology security requirements.
• Experience supporting regional operations in a multicultural LATAM environment.

Workplace type:

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive.Learn more.

Benefits we offer to help you be well and thrive:

• Competitive compensation

• Generous 401(k) program in the US and similar programs in international

• Health benefits and programs that support both your physical and mental well-being

• Flexible work environment, depending on your role

• Meaningful opportunities to keep learning and growing

• Half-day Fridays, depending on your location

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.