Remote VoIP Developer / Engineer

Job Summary:

We are seeking a highly skilled and experienced Remote VoIP Developer / Engineer to design, develop, configure, maintain, and optimize our Voice over Internet Protocol (VoIP) infrastructure and communication systems. This role is responsible for ensuring reliable voice communications, high call quality, secure network connectivity, and efficient call-handling operations across our telephony platforms. The ideal candidate must have strong hands-on experience with VoIP protocols and technologies, including SIP, RTP, WebRTC, and H.323, as well as PBX platforms such as Asterisk, FreePBX, Kamailio, and OpenSIPS. The position also requires experience configuring SIP trunks, IVR systems, extensions, gateways, and call-routing workflows, along with developing and maintaining cloud-based VoIP solutions using platforms such as Twilio, Plivo, or Amazon Connect. Additionally, the candidate will be responsible for integrating VoIP systems with CRM platforms and other business applications, developing APIs and automation scripts, troubleshooting network and call-quality issues, and implementing security measures to protect communication infrastructure. Familiarity with VoIP billing systems, Linux-based environments, databases, and AI-driven communication technologies will also be valuable. We are looking for someone with strong technical and problem-solving abilities, excellent attention to detail, and the capacity to work independently, adapt to evolving technologies, and implement effective solutions in a fast-paced environment.

Key Responsibilities:

• Design, develop, configure, and maintain VoIP systems using Asterisk, FreePBX, Kamailio, OpenSIPS, and similar platforms.
• Configure and optimize SIP trunks, extensions, gateways, IVR systems, and call-routing workflows.
• Implement and troubleshoot VoIP protocols and technologies, including SIP, RTP, WebRTC, and H.323.
• Develop and maintain cloud-based VoIP solutions using Twilio, Plivo, Amazon Connect, or similar platforms.
• Diagnose and resolve network and call-quality issues involving latency, jitter, packet loss, firewalls, NAT traversal, and QoS.
• Monitor system performance, analyze logs, and implement improvements to ensure call quality and reliability.
• Integrate VoIP systems with CRM platforms, ticketing systems, and other business applications.
• Develop and maintain APIs, automation scripts, and custom applications for VoIP integrations.
• Implement security measures to protect VoIP infrastructure against unauthorized access, fraud, and cyber threats.
• Manage VoIP billing systems, call records, and usage tracking.
• Support AI-driven communication solutions, including intelligent call routing, speech analytics, and automated call handling.
• Perform system testing, upgrades, and maintenance to ensure infrastructure security, stability, and scalability.
• Maintain technical documentation and stay current with emerging VoIP technologies and industry developments.
• Perform other duties related to the position as assigned.

Qualifications & Requirements:

• Proficient level of English (written and spoken).
• Strong interpersonal and communication skills with clients, vendors, and teammates.
• Proven experience as a VoIP Developer or Engineer (VoIP experience is a must).
• Proficiency in SIP, RTP, WebRTC, Asterisk, FreePBX, Kamailio, OpenSIPS, or similar technologies.
• Strong understanding of VoIP protocols (SIP, H.323, RTP, etc.).
• Experience with cloud-based VoIP solutions such as Twilio, Plivo, or Amazon Connect.
• Knowledge of network troubleshooting, including firewalls, NAT traversal, and QoS.
• Programming experience in Python, PHP, JavaScript, or C is a plus.
• Experience integrating VoIP with CRM systems (e.g., Salesforce, Zingtree, or custom solutions).
• Familiarity with Linux-based systems and database management (MySQL, PostgreSQL).
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Experience with VoIP billing systems.
• Familiarity with AI-driven call routing and speech analytics.
• Certifications such as CCNA Voice, FreePBX Certified Administrator, or similar.
• Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident.
• Strong problem-solving skills with the ability to work independently.
• Strong attention to detail and multitasking skills in fast-paced work environments.
• Excellent organizational skills with the ability to manage daily operations.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Familiar with standard business tools (email, spreadsheets, document management).
• Ability to quickly learn new systems, software, and workflows.
• Ability to follow established processes accurately with minimal supervision.
• Ability to work U.S. EST (New York) business hours and adapt to business needs.
• Interested in long-term career opportunities.
• Able to undergo a background check.
• Reliable Windows 10+ computer, two monitors, and high-speed internet.
• Reliable backup power source (e.g., power bank, UPS, inverter, or generator) for uninterrupted work during outages.
• Professional home workstation capable of supporting uninterrupted remote work.

Compensation & Benefits:

• 100% remote work.
• Compensation in USD.
• Full-time position with 40 hours weekly.
• Please note that this is a long-term opportunity.
• Great work environment with potential for growth.