CUSTOMER SVC/SHIFT LEADER
Confirmed on the employer's own hiring board on Oct 31, 2026. First seen by Alion on Oct 12, 2026. The Kroger Co. scores B on the Alion truth index.
- Assist store management and team members in the achievement of a favorable customer shopping experience
- Assist in leading teams in the planning, implementation and execution of merchandising and operating initiatives
- Work with team members to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans
- Drive sales working with store management team to maximize sales and profits while managing shrink
- Assist the store management team in reducing turnover, increasing retention and maintaining consistent store operations
- Assist with the management of labor and supply costs to meet customer service and financial targets
- Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures
- Maintain an awareness of inventory and stocking conditions to capture ordering system integrity
- Display positive attitude
- Stay current with present, future, seasonal and special ads
- Adhere to all food safety regulations and guidelines
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Report all safety risks or issues, and illegal activity, including robbery, theft or fraud
- Adhere to all local, state and federal laws, and company guidelines
- Oversee the total store operations in absence of store management
- Maintain flexibility to work any shift, ability to open or close store
- Promote trust and respect among team members
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store
- Achieve a satisfactory level of technical and professional skills or knowledge in position and related areas
- Gain and maintain knowledge of products sold; respond to questions and make suggestions about products
- Physical demands include, but are not limited to, standing and walking 100% of the time, lifting an average of 50 lbs., pushing, pulling, bending, twisting/turning, manual dexterity, and repetitive motion of hands/wrists
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum
- Any previous supervisory/leadership experience
- Past work record reflects dependability and integrity
- Ability to pass a pre-employment background check
- Knowledge of basic math
- Effective communication and reading skills
- Ability to handle stressful situations