Customer Service Team Member - The Warehouse, Whitianga (Fixed-term)

Ko wai mātou - Who we are

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.

Te kaupapa o te tūranga - About the role

Hours of work are:

• Friday & Saturday 8:00am - 12:00pm

This is a fixed-term role with an end date of 31st January 2027.

This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store customer services checkout, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.

Your day-to-day responsibilities will include answering customer inquiries and providing advice to processing returns, exchanges and refunds. You will supervise and support the Checkout area making sure that all transactions run smoothly and efficiently.

We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. Suppose you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities. In that case, we want to hear from you!

He kōrero mōu ake - About you

• Previous experience in retail, hospitality or a customer facing role
• A positive, can-do attitude
• Strong attention to detail
• The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Tā mātou tāpaetanga - What we offer

• We truly believe you can start here and go anywhere.
• Here for Good Leave - spend a day in your community volunterring.
• Team Card - giving significant savings at our brands.
• Plus many more to explore when you join us!