Event Operations Coordinator

Reference: TWE002457-KM-1

An exciting opportunity exists for an experienced and highly organised Hospitality Operations Coordinator to join a leading hospitality and events environment. This role is ideal for a hospitality professional who thrives in a fast-paced setting and has a passion for delivering exceptional guest experiences while coordinating seamless event operations.
 
You will be responsible for supporting the planning, coordination, execution, and reporting of hospitality operations across match days, corporate functions, and special events, ensuring that service standards and operational excellence are consistently maintained Duties & Responsibilities Key Responsibilities
 
Hospitality & Event Operations

• Coordinate hospitality operations for match days, corporate events, and special functions.
• Ensure hospitality suites, lounges, and premium guest areas are fully operational and event ready.
• Conduct pre-event inspections and venue walkabouts.
• Support event setup, execution, and post-event close-out activities.
• Coordinate operational requirements with internal teams and service providers.
• Assist with the successful delivery of hospitality activations and guest experiences.

Guest Experience & Stakeholder Management

• Welcome and host hospitality guests, sponsors, and clients.
• Ensure a world-class customer experience throughout all events.
• Address guest requests and operational challenges professionally and efficiently.
• Build and maintain strong relationships with stakeholders and partners.

Supplier Coordination

• Liaise with catering, beverage, staffing, security, and technical service providers.
• Monitor supplier performance and service delivery standards.
• Ensure suppliers meet operational requirements and event timelines.
• Assist with vendor management and compliance processes.

Administration & Reporting

• Complete event administration, operational checklists, and reports.
• Compile post-event evaluations and operational feedback reports.
• Maintain accurate records and documentation.
• Support budget administration, invoicing, and general departmental coordination.
• Prepare operational reports using Microsoft Excel and related systems.

 
Minimum Requirements

• Relevant qualification in Hospitality Management, Event Management, Tourism, Business Administration, or a related field.
• Minimum 3 years' experience in hospitality, events, venue operations, or a related environment.
• Proven experience coordinating multiple stakeholders and service providers.
• Strong administrative and organisational abilities.
• Intermediate to Advanced Microsoft Excel skills.
• Strong written and verbal communication skills.
• Ability to work under pressure and meet tight deadlines.
• Willingness to work evenings, weekends, public holidays, and event days.

 
Key Competencies

• Exceptional attention to detail
• Strong planning and organisational skills
• Customer-focused approach
• Problem-solving capability
• Relationship-building skills
• Ability to multitask in a dynamic environment
• Professional communication skills
• Resilience and adaptability
• Team-player mentality

 
What We're Looking For
 
The ideal candidate is a proactive hospitality professional who enjoys being at the heart of event operations. You are highly organised, solutions-driven, and capable of managing multiple priorities while maintaining exceptional service delivery standards. Experience within hospitality, events, stadia, conferencing, or venue operations will be highly advantageous. Package & Remuneration R 250000 - R 300000 - Annually