User Experience Design Senior Analyst - HIH - Evernorth

INTRODUCTION TO EVERNORTH:

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

Position Overview:

This position will craft exceptional user experiences and help drive the evolution of visual language standards and guidelines across a multi-brand enterprise design system. Leveraging their knowledge of user-centric best practices and UI skillset, they will help the team to build a scalable system with dynamic theming to meet the needs across product lines, services, and brands. This role will help to maintain and evolve current libraries and enable new branding and themes. You will help the team explore, experiment and produce usable artifacts with a focus on using generative AI. Artifacts will include illustration, photography and iconography.

The mission of the Enterprise Design Systems team is to set the bar for design system disciplines and define the processes, work output, platforms and tools that will bring efficiency and quality to product delivery. This team incubates new design patterns that represent the evolution of the brand in the digital product environment, and innovative experiential concepts that push the expectations of users in the health-focused digital ecosystem. The design system is intended to deliver cohesive and consistent design standards to all product lines associated with health plan and health services, and to expand to represent the voices of the direct customer, the client, and the provider.

Responsibilities

AI-First Development & Automation

·Drive AI-assisted development workflows using tools like Cursor IDE to accelerate design system engineering.

·Build and maintain automation scripts (TypeScript/Node) for tasks such as code generation, data transformation, CLI tools, and workflow orchestration.

·Create and optimize design-to-code automation pipelines using scripts, APIs, and AI agents.

·Conduct critical review and validation of AI-generated code to detect errors, hallucinations, accessibility issues, or incorrect API usage.

·Develop reusable AI workflows, prompts, structured patterns, and templates for improving team productivity.

Design System Engineering

·Build and extend components using LIT/Web Components and TypeScript, ensuring alignment with system architecture and standards.

·Develop reusable React components, understanding hooks, props, state management, and framework differences (React vs. LIT).

·Apply and maintain design tokens (CSS custom properties), including semantic, primitive, and fallback token strategies.

·Contribute to strengthening design-system-aligned automation across component creation, documentation, and validation.

Figma API & Design Tool Automation

·Use the Figma REST API for component extraction, style retrieval, asset generation, automation scripts, and integration with engineering workflows.

·Build or extend Figma plugins/widgets using TypeScript + JSX to support design-to-code and component automation workflows.

·Manage API authentication, rate limits, and webhooks to ensure robust integrations.

Accessibility (A11y) Implementation

·Implement accessible UI components with proper ARIA roles, states, keyboard navigation, and screen reader support.

·Ensure all automated and hand-crafted component work adheres to WCAG 2.1 AA standards.

·Incorporate accessibility checks into AI automation workflows and code review processes.

AI Workflow Governance & Team Enablement

·Develop and maintain team-wide Cursor rules (.cursor/rules) to enforce coding standards, design conventions, and engineering best practices.

·Educate and enable team members on effective prompt engineering, validation steps, and automation usage.

·Proactively identify repetitive workflows and propose automation-first solutions for team-wide efficiency gains.

·Orchestrate multi-agent AI pipelines, blending human oversight with automated generation and validation steps.

Innovation & Future-Ready Capabilities

·Explore and contribute to emerging standards such as Model Context Protocol (MCP) and AI-tooling integrations.

·Experiment with multi-agent orchestration, chaining AI calls, and building semi-autonomous systems for productivity improvement.

·Continuously research evolving AI tooling, design-engineering automation opportunities, and integration improvements.

Required Experience

• 3-5 years of experience in front-end engineering, design systems, AI-assisted development, or automation scripting.

• Strong proficiency in TypeScript/JavaScript, including building automation scripts, CLI tools, and handling async operations.

• Experience with LIT/Web Components and/or React for building reusable component architectures.

• Working knowledge of design tokens, CSS custom properties, and semantic/primitive token hierarchies.

• Practical understanding of accessibility standards (ARIA, WCAG 2.1 AA), including keyboard navigation and screen reader support.

• Regular use of AI coding assistants such as Cursor IDE for development workflows.

• Ability to perform prompt engineering using techniques like few-shot prompting, chain-of-thought, and constraint-based prompting.

• Capability to validate and review AI-generated code, detecting hallucinations, incorrect logic, or unsafe patterns.

• Experience creating or using reusable AI workflows, prompts, templates, or automation frameworks.

• Familiarity with the Figma REST API for extracting components, styles, and automating design-to-code workflows.

• Experience or willingness to learn Figma plugin/widget development using TypeScript + JSX.

• Understanding of emerging standards such as Model Context Protocol (MCP) for AI/tool integrations.

• Ability to design or maintain team-wide automation governance using .cursor/rules or similar configurations.

• Workflow optimization mindset focused on identifying repetitive tasks and automating them for efficiency.

• Critical thinking approach toward AI output, validating results before acceptance.

• Collaborative contributor who prioritizes team productivity and scalable automation practices.

Critical Competencies

• Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies

• Drives Results - Pushes team and cross functional partners to deliver needed results in tough circumstances and expedited timelines

• Action Oriented - Takes on tough challenges with sense of urgency, high energy, and enthusiasm

• Decision Quality - Makes sound and timely decisions to keep work moving forward

• Manages Complexity - Makes sense of complex and sometimes contradictory information to effectively solve problems

• Manages Ambiguity - Operates effectively and drives work forward even when things are not certain or there is no clear way forward

• Balances Stakeholders - Anticipates and balances the needs of multiple stakeholders across Health Services and Enterprise

• Collaborates - Quickly builds partnerships and works collaboratively with others to ensure progress

• Courage - Steps up to address difficult issues and says what needs to be said

• Instills Trust - Quickly gains confidence and trust of others through honesty, integrity, and authenticity

• Communicates Effectively - Develops and delivers multi-mode communications that convey a clear message and adapts to multiple audiences

• Situational Adaptability - Adapts approach and demeanor in real time to match the shifting demands of different situations.

Required Education

• Bachelor’s or Master's degree in relevant discipline or equivalent experience required

Location & Hours of Work:

Hyderabad and Hybrid (2:30 PM IST to 11:30 PM IST)

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.