Training Support Admin (Part-Time)

Location: Predominantly on-site at our Liverpool HQ (North West, UK) - approximately 90% on-site

Contract: Permanent, Part-Time

Working Pattern: Ideally around 4 hours per day, Monday to Friday, with flexibility around start and finish times. We can also consider approximately 2.5 days per week for the right person.

Reporting to: Training Coordinator

Salary: In line with the applicable National Minimum Wage / National Living Wage rate

Please note: You do not need to currently hold Security Check (SC) clearance, but you must be eligible and willing to undergo the vetting process.

About Us

Come and be a part of The Investigo Group (TIG), a dynamic coalition of cutting-edge tech firms specialising in Platform, Software, Data, AI and other bleeding-edge technology solutions. Our innovative prowess spans the globe while proudly hailing from the United Kingdom.

The group is multi-functional with a large portfolio of B2B products and services.

Our ecosystem is made up of:

Voixtel, secure communications and voice platforms for regulated and critical environments.

IIS, Providing secure internet access in both the public and private sectors. Its mission? To deliver world-class secure internet capabilities enhancing productivity across diverse skillsets and organisations.

Vestigo Consulting is our training and consultancy company, tailored around specialist sector-specific knowledge, and provides regular courses and CPD for our community. The Consultancy side concentrates on expert support of our customers as well as specifically assigned individual deployments.

Collaboraite is a bleeding-edge company that provides our Data and AI capability. A collaborative partner for designing user-centred secure data solutions to overcome operational hurdles, delivered through design thinking and agile coaching.

Diversity, Equity, and Inclusion (DEI) are at the heart of The Investigo Group (TIG). We're dedicated to creating a workplace where people from all backgrounds are not only welcome but empowered to excel. We actively seek diverse talent, promote fairness, and foster an inclusive environment where every voice matters, driving innovation and progress in our dynamic tech community.

The group provides bespoke, secure, user-centric products fuelled by deep technical knowledge advanced data and analytical skills.

We proudly stand as a global leader in this space, partnering with esteemed entities that require these advanced forward-thinking capabilities. These partnerships have been forged from our understanding of customer challenges, as well as our expertise in developing world-leading enterprise product sets.

Join us at TIG, where innovation knows no bounds, and together, we'll shape the future of technology solutions for a safer, more efficient world.

About The Role

We are looking for an organised, friendly and dependable Training Support Administrator to join our Training team and provide day-to-day administrative support to our Training Coordinator and trainers.

This is a hands-on support role where you will help keep our training operation running smoothly. You’ll assist with course bookings, customer enquiries, training records, calendars and systems, while also helping make sure our training environment is prepared and ready for delegates and trainers.

You don’t need to have previously worked in a Training department.

We’re particularly interested in people who are organised, communicate well, enjoy helping others and are comfortable learning new systems and processes.

Experience from general administration, reception, customer service, education, hospitality, events or another organised customer-facing environment could all transfer well into this role.

What You’ll Be Doing

Training Administration

• Provide day-to-day administrative support to the Training Coordinator and wider Training team.
• Help manage bookings for training courses, including booking delegates on and off courses.
• Monitor and respond to enquiries through the Training inbox, email and telephone.
• Communicate course information, schedules and changes clearly and professionally.
• Maintain accurate training records, attendance information and other course-related administration.
• Learn and use our Learning Management System and other internal systems.
• Help maintain training calendars and course schedules.

Supporting Training Delivery

• Help prepare the training environment ahead of courses.
• Make sure training rooms, materials and resources are ready for trainers and delegates.
• Help ensure refreshments and other practical requirements are in place for on-site training.
• Welcome delegates and help provide a positive and professional customer experience.
• Support trainers with routine administrative or logistical requirements.

Customer & Team Support

• Respond to customer enquiries and make sure queries are directed to the right person where necessary.
• Liaise with colleagues across the business to help training sessions run smoothly.
• Provide friendly, professional and helpful support to customers, delegates and colleagues.
• Help keep information, records and shared mailboxes organised and up to date.

General Administration

• Support the preparation of routine course documentation where required.
• Help gather feedback following training sessions.
• Identify simple ways we can improve administrative processes and customer experience.
• Support the ordering and organisation of training materials and merchandise where required.
• Undertake other reasonable administrative duties that support the Training team.

What We’re Looking For

The most important things for this role are good communication and strong organisational skills.

You’ll ideally be someone who:

• Is organised, reliable and able to manage a number of small tasks without losing track of them.
• Communicates confidently and professionally in person, by telephone and in writing.
• Has good attention to detail.
• Enjoys helping customers and colleagues.
• Is comfortable dealing with emails, calendars, bookings and routine administration.
• Is willing and able to learn new systems and processes.
• Can work independently while also being part of a small team.
• Has a professional, friendly and approachable manner.
• Is comfortable using Microsoft Office applications such as Outlook, Word and Teams.

Experience

Previous experience in an administrative, reception, customer service or similar support role would be useful, but we are open to candidates from a range of backgrounds.

Experience supporting training, learning activities, courses or events would be an advantage, but is not essential.

You do not need to have used our specific Learning Management System before - we are more interested in your ability and willingness to learn.

Why Join Us?

This is a good opportunity for someone looking for a permanent part-time position within a friendly, growing business.

You’ll work closely with our Training team and have the opportunity to develop your knowledge and experience over time, with wider learning and career opportunities available across The Investigo Group.

Requirements

Skills:

• Strong organisational skills with the ability to manage several tasks and priorities effectively.
• Clear and confident written and verbal communication.
• Good attention to detail and accuracy.
• A professional, friendly and customer-focused approach.
• Comfortable using email, calendars and standard Microsoft Office applications.
• Able to learn new systems and processes quickly.
• Reliable, proactive and comfortable working both independently and as part of a team.
• Good judgement and the ability to know when to resolve something independently and when to escalate.

Experience:

• Previous experience in an administrative, customer service, reception or other support-focused role is desirable.
• Experience working in a busy environment where organisation, accuracy and communication are important would be beneficial.
• Exposure to training, learning, education, events or course administration would be advantageous, but is not essential.
• Experience using shared inboxes, booking systems, CRM, learning management systems or similar business systems would be useful, although full training can be provided.
• We are open to candidates with transferable experience who can demonstrate the right organisational, communication and customer service skills.

Benefits

• Private Medical & Health Cash Plan
• Inclusive Culture: Enjoy an inclusive culture and environment.
• Holiday: Generous holiday allowance.
• 4x Life Assurance
• Learning: Access to continuous learning and development opportunities.
• Bonus Potential: Bonus potential based on performance and business-related factors.
• Discounts: Discounts on a wide range of products and services.
• Pension: Pension scheme contributions.
• EV Car Scheme
• Hybrid & Remote Working
• More Benefits: Explore additional benefits on our career site.

How to Apply

Please apply online or through our careers site.

Our Talent Acquisition team is managing this vacancy directly and we do not require agency support.

Successful candidates will be required to undergo relevant security and pre-employment checks.

If you require any reasonable adjustments during the recruitment process, please let our Talent Acquisition team know and we will be happy to support you.

Our Process

If your application looks like a potential match, our Talent Acquisition team will normally arrange a short initial conversation to learn more about your experience, what you’re looking for and answer any questions you may have.

Suitable candidates will then be introduced to the Training team.

The process is likely to include:

• Talent Acquisition screening call
• Informal conversation with the Hiring Manager
• Final interview, where required

We keep our recruitment process flexible and may progress strong candidates as applications are received rather than waiting for a fixed closing date.

As an inclusive employer, please inform us if you require any reasonable adjustments.

Equal Opportunities

Here at TIG we are committed to equal opportunities and value diversity, equity and inclusion at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

As a Group, we seek to ensure that individuals with disabilities receive reasonable accommodation throughout the hiring process and ultimately within the job itself. Please contact us to request any accommodations.