People Services Assistant

About THG Ingenuity  

THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises: 

• THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system. 

• THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.  

• THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel 

With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce. 

About the People Team and the role

The People Team supports the full employee journey at THG Ingenuity, from attracting and welcoming new colleagues through to development, payroll, employee relations and leaving the business.

As a People Services Assistant, you will join our People Services team and gain practical experience across a wide range of people administration activities. You will work closely with experienced colleagues, managers and employees, developing your knowledge of HR systems, processes and employment practices while completing your apprenticeship.

This is an excellent opportunity for someone who is organised, approachable and keen to build a career in HR.

As a People Services Assistant, you will:

• Support the People Services team with day-to-day HR administration.
• Help collect and check new starter information and documentation.
• Support the onboarding and induction process for new employees.
• Maintain accurate electronic employee records and personnel files.
• Assist with monitoring probation periods and preparing relevant reports.
• Help respond to general queries from managers and employees, escalating more complex questions when needed.
• Support the leaver process, ensuring information is recorded accurately and on time.
• Assist with preparing resignation confirmations and other employee correspondence.
• Support the preparation of change of terms letters, ensuring information is accurate and approved.
• Update the HR system to reflect changes to employee information, reporting lines and organisational structures.
• Assist with processing employment contracts through the appropriate approval process.
• Help ensure contracts are issued and signed through the DocuSign portal.
• Learn how different templates and processes apply across countries, departments, roles and acquired businesses.
• Support regular checks to ensure documents have been returned, signed and filed correctly.
• Assist with the preparation of weekly international payroll information.
• Work collaboratively with colleagues and stakeholders across our international locations.
• Develop a strong understanding of HR systems, including Frontier Software.
• Support the wider People Team with projects and administrative tasks as required.
• Take responsibility for completing your apprenticeship work and applying your learning in the workplace.

What skills and experience do I need?

We are looking for someone who is enthusiastic about starting a career in HR and is willing to learn. You do not need previous HR experience, but you should be able to demonstrate:

• A genuine interest in people, HR and business administration.
• A positive attitude and willingness to learn.
• Good organisation skills and attention to detail.
• The ability to manage tasks and meet deadlines.
• Clear and professional communication skills.
• The confidence to ask questions and seek guidance when needed.
• The ability to work effectively as part of a team.
• A discreet and confidential approach when handling personal information.
• Basic IT skills, including Microsoft Office.
• The ability to review information carefully and identify errors or missing details.
• A practical and proactive approach to problem-solving.

What you will learn

You will develop experience and knowledge in:

• HR administration and employee lifecycle processes.
• Recruitment, onboarding and leaver administration.
• Maintaining accurate employee data and HR records.
• HR systems and reporting.
• Payroll processes and deadlines.
• Employment documentation and change processes.
• Providing effective support to managers and employees.
• Confidentiality, data protection and compliance.
• Working with stakeholders across different teams and countries.

You will receive support from the People Team throughout your apprenticeship, with regular guidance, feedback and opportunities to build your confidence and develop your career within HR.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talentteam to discuss further.