Business Analyst, Renewal Desk
Job Description
As a Business Analyst focused on legal software renewals, you will own the end-to-end renewal process for a portfolio of industry-leading legal software products, including Legal Tracker, HighQ, Exterro, OpenText, and Document Intelligence. This is a high-impact role that sits at the intersection of customer relationships, commercial strategy, and operational excellence.
You'll work closely with Account Management, Account Specialists, and Customer Success Managers to ensure renewals are handled accurately, on time, and in alignment with broader business goals. As the go-to expert on legal software contracts and pricing, you'll be an indispensable partner to the account team - bringing clarity, confidence, and solutions to every renewal conversation.
Key Responsibilities:
In the role of Business Analyst, you will be responsible for:
Owning and managing the full renewal lifecycle for a portfolio of legal software products, including Legal Tracker, HighQ, Exterro, OpenText, and DocumentIntelligence.
Preparing and delivering accurate, competitive pricing proposals for renewals.
Proactively managing the customer notification process to ensure timely awareness of upcoming renewals.
Collaborating cross-functionally with Account Management, Account Specialists, and Customer Success Managers, staying ahead of potential issues before they arise.
Identifying and communicating renewal risks and opportunities to internal stakeholders in a timely manner.
Serving as the subject matter expert on legal software contracts and pricing, bringing that expertise to bear as a trusted and essential member of the account team at every renewal touchpoint.
Acting as the primary point of contact for customers on all contractual and pricing questions related to renewals.
Leading and facilitating renewal negotiations using established playbook approaches, while developing creative, ad-hoc solutions for complex or escalated situations.
Continuously developing and refining processes and tools that scale the renewal function and drive greater efficiency.
Required Qualifications
You are a fit for the role of Business Analyst if you have the following required qualifications:
3-5 years of experience in a renewals, sales operations, contract management, or business analyst role, preferably within a SaaS or legal technologyenvironment.
Familiarity with legal software platforms or enterprise software contracts is a strong plus.
Experience working with CRM tools (e.g., Salesforce) and contract management systems.
Strong analytical skills with the ability to build and interpret pricing models and renewal data.
Excellent communication and interpersonal skills - you're comfortable engaging customers and internal stakeholders at all levels.
A proactive, solutions-oriented mindset with a strong sense of ownership.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Bachelor's degree in Business, Finance, or a related field, or equivalent experience.
Preferred Qualifications
Prior experience managing renewals for legal or compliance software.
Comfort facilitating negotiations and navigating escalated or complex customer situations.
A track record of building or improving operational processes, not just following them.
What’s in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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