Innovation Delivery Manager
Job Description
Thomson Reuters is building and launching some of the most ambitious products in the business, including AI-driven tools that are changing how legal work gets done. Getting those products from decision to market, and then from market to scale, takes a working engine: timelines, cross-functional coordination, readiness, follow-through. This role manages that engine.
As Innovation Delivery Manager, you are the operational lead of how Legal Professionals launches, releases, and commercializes. You turn strategy into plans that ship. You keep Product, Engineering, Marketing, Sales, Customer Success, Finance, and Operations pointed in the same direction and running on the same clock. And because you sit at the center of that machine, you get a rare view of how a major business decides what to build, how to price and package it, and how a new idea becomes a funded, growing line of business.
This is a role for someone who likes to own outcomes, not just report on them. The core is execution. The upside is a front-row seat to growth, AI commercialization, and business-building, with room to contribute to that thinking as you earn it.
Key Responsibilities
- Transform launch strategy into detailed, executable plans including timelines, workstreams, milestones, and deliverables; define, assign, and track work across every function to ensure nothing slips between the cracks
- Serve as the communication and alignment hub for the innovation leadership group, translating between Product, Engineering, Marketing, Sales, Finance, Customer Success, and Operations to ensure priorities, tradeoffs, and decisions travel cleanly across the group
- Act as the connective tissue across all functions, holding the whole system accountable to shared clarity and shared deadlines
- Map dependencies early, sequence the work, surface risk before it becomes delay, and partner with core teams to escalate, resolve, and follow through until closed
- Maintain a live, honest picture of launch status and progress against milestones across all workstreams, synthesized for fast decision-making
- Own the launch operating rhythm-weekly workstream meetings, cross-functional syncs, readiness reviews-running them to produce decisions and momentum, not status theater
- Keep every launch readiness component on track (sales plays and enablement, marketing content, pricing and packaging, onboarding and support) and track both completion and quality across teams
- Drive post-launch stabilization by watching early adoption, gathering feedback from GTM and customer-facing teams, closing gaps, and ensuring teams have visibility into results
- Contribute first-pass analysis, research, and dependency mapping on new growth initiatives; help shape new commercialization approaches and launch models as the business scales
- Support preparation for executive reviews, steering committees, and investment discussions, helping leaders see how ideas move from concept to business case to funded launch
Required Qualification s
- 5+ years of demonstrated experience across program management, GTM execution, product commercialization, or operations, ideally including a full cycle of bringing a product from concept through scale
- Proven track record building processes, operating models, or launch frameworks from scratch and scaling them across teams or organizations
- Strong cross-functional stakeholder management skills, including the ability to align and influence senior leaders, peer teams, and direct reports without direct authority over all parties
- Demonstrated ability to work effectively in ambiguous, fast-paced environments, synthesizing complex information and making sound decisions without perfect data
- Results-oriented with a track record of delivering outcomes on time and to quality. Able to break down strategic goals into executable plans and hold teams accountable to milestones.
Preferred Qualifications
- Building a process or operating model where none existed-from initial blank page to a functioning system that scaled across teams or functions
- Driving a complex, cross-functional initiative from initial ambiguity through to completion, including managing dependencies, sequencing work, and resolving blockers
- Identifying a significant risk, dependency, or gap early and taking ownership to resolve it, without waiting for escalation
- Influencing senior or peer stakeholders to align on priorities, tradeoffs, or decisions despite not having direct authority
- Crafting an executive communication (update, business case, or briefing) that clearly surfaced options or implications and drove a leadership decision
- How they assess completion: what criteria they use to determine whether a project, process, or deliverable is truly done, beyond a technical checklist
- Additionally, experience in SaaS, LegalTech, or fast-moving technology environments, plus genuine interest in how AI is changing professional work, are strong assets.
What’s in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com