Process Associate

Job Description

We are looking for a self-motivated individual with a strong desire to learn new skills and contribute to the creation, design, maintenance, and delivery of legal and tax forms. The primary responsibility of this role is to replicate and maintain government agency tax forms supported within our tax compliance software products, while ensuring accuracy, quality, and compliance with established standards.

Key Responsibilities:

• Learn and adhere to established form design procedures, ensuring compliance with government specifications, internal standards, and product requirements.
• Design, update, and maintain tax forms using Elixir DesignPro and other proprietary design tools.
• Ensure accuracy and quality while meeting project timelines and deliverables.
• Identify opportunities to improve processes, increase efficiencies, and support workflow automation.
• Leverage AI-powered tools and technologies to enhance productivity, streamline processes, and improve quality.
• Collaborate effectively within a team-based environment.
• Manage and prioritize multiple projects simultaneously.
• Demonstrate strong attention to detail, customer focus, communication skills, and the ability to work independently with minimal supervision.

Required Qualifications:

• Bachelor's degree in Commerce, Taxation, Accounting, or a related field.
• 0-1 year of experience in taxation or a related domain.
• Strong willingness to learn and develop new skills.
• Ability to take ownership and deliver on commitments.
• Effective verbal and written communication skills.
• Ability to work independently as well as collaboratively within a team.
• Strong attention to detail and commitment to quality.

Preferred Qualifications:

• Interest in learning and adopting AI tools such as Microsoft Copilot, ChatGPT, or similar technologies to support day-to-day work.
• Proofreading and document review skills.
• Exposure to design, publishing, document formatting, or related software tools.
• Strong organizational and project management skills.
• Customer-focused mindset with a proactive approach to continuous improvement.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.