Site Reliability Engineer

Job Description:

We are seeking a results-driven, team-oriented, self-motivated professional who combines broad technical skills with a high degree of effective communication and collaboration for the position of Site Reliability Engineer working on our Publishing Systems on the AWS Cloud platform.

In this challenging role, you will be part of a team of Site Reliability Engineers. This team provides operational support services for many of our Publishing Systems on the AWS Cloud platform. They serve as a primary point of contact with development groups, data center partners, and other operations teams. Responsibilities include ensuring application stability and performance, change review and oversight, on-going process and technical improvements, and escalated production incident response for several publishing products. You will be involved in on-boarding and ensuring operational readiness and ongoing supportability of new applications and components within the AWS Cloud architecture. You will also partner closely with the Application Service Request (ASR) team who provide around-the-clock level 1 incident response and deployment services for our production and pre-production environments. This position requires some flexibility in work schedule as support is need off hours.

Key Responsibilities:

• Partner with engineering teams on AWS projects that evolve stability and supportability of production and pre-production publishing application systems, infrastructure and environment.
• Response and ownership of incidents - identify problems, determine mitigation steps, determine root cause, identify preventative actions, communicate status with the team and stakeholders.
• You will participate on a level-2 support rotation, acting as escalation for level-1 support.
• This position requires some flexibility in work schedule as support is need off hours.
• Desire to introduce automation to replace manual operations.
• Implement nonfunctional requirements in prod and pre-prod to ensure system availability, scalability, performance, monitoring, alerting and efficient incident troubleshooting.
• Leverage and augment standard system tools for collection of AWS metrics for use in improving performance.
• Point of contact for developers and business partners for specific areas of focus.
• Implement standards and best practices where appropriate.
• Proactively share knowledge with colleagues, including our global team.
• Creates and maintains well-written documentation, such as deployment procedures and troubleshooting guides.

Required Qualifications

• A four-year degree in computer science or a related field, or equivalent work experience
• Experience with CI/CD technologies (AWS CodeBuild, AWS Code Pipeline, AWS CLI/SDK, Github Actions)
• Familiarity with CI/CD principles (Blue/Green, Versioning, Automated Testing, HA, DR)
• Familiarity with writing Cloudformation templates
• Experience using scripting and markup languages (JSON, YAML, Python, Bash, Go)
• Experience working with Git
• Experience with monitoring/logging tools (Datadog, ELK)
• Willingness and enthusiasm to support a variety of applications, crossing multiple platforms, including pager coverage on a rotating basis, assist other team members off-hours with urgent incident/change activities
• Ability to take ownership of issues and drive to resolution with limited assistance
• Keep up to date with emerging cloud technology trends, especially around DevOps, Service Reliability, and Security.
• Articulate/analyze technical issues, and share ideas, participate in peer discussions and solutions. Ability to communicate effectively with technical staff, management and business team members.

Preferred Qualifications

• 2+ years of operations or development related experience.
• Experience migrating existing on-premise applications to AWS Cloud architecture
• Experience with Linux or Windows environments
• Understanding of networking principles and database technologies
• Familiarity with publishing applications and architecture
• Data Center and/or software development experience
• Experience with web technologies and browser development (HTML, XML, .Net, REST)
• AWS Certifications

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $70,800 USD - $131,400 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at [email protected]. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com