Tax support agent

Job Description:

Titre: Agents au soutien fiscal - postes contractuels / Télétravail

Vous êtes passionné(e) par la possibilité d'apporter votre expérience en matière de soutien fiscal à une entreprise de classe mondiale, avec des possibilités de croissance de carrière illimitées ? Thomson Reuters est à la recherche d'agents de soutien fiscal motivé. Il s'agit d'une équipe mondiale bien établie, qui soutient nos produits fiscaux de pointe afin d'offrir une expérience client de premier ordre. Le candidat idéal possède à la fois des compétences en résolution de problèmes ainsi que des bonnes aptitudes à la communication en anglais et/ou en français une partie de notre clientèle étant à l'extérieur du Québec.

Key Responsibilities:

À propos du poste

Dans cette opportunité en tant qu' Agent de Soutien fiscal, vous allez :

·Assurer le soutien à la clientèle en matière de fiscalité par téléphone et courriel, pour notre gamme de logiciels d’impôts pour Professionnels et Consommateurs

·Faire preuve d’écoute afin de prévenir d’éventuels échanges tendus avec la clientèle.

·Appliquer les directives et procédures de l’entreprise pour résoudre les problèmes rencontrés habituellement par les clients.

·Enregistrer les commandes des clients désireux d’acheter nos produits.

·Participer au contrôle de qualité de nos logiciels.

·Rédiger des réponses type dans le cadre de foires aux questions (FAQ).

·Identifier des problèmes récurrents rencontrés par les clients, et en aviser son supérieur

Required Qualifications:

À propos de vous

Vous êtes fait pour le rôle d'Agent de Soutien fiscal si votre expérience professionnelle inclut :

·Solides connaissances en fiscalité.

·Savoir travailler en équipe, et être polyvalent.

·Grandes capacités d’organisation, et de gestion des priorités.

·Faire preuve d’efficacité même sous pression.

·Excellentes capacités à communiquer tant à l'oral et qu'à l'écrit.

·Proposer des solutions innovantes pour résoudre les problèmes.

·Adaptabilité professionnelle.

·Expérience dans le domaine du service à la clientèle, savoir agir avec tact et diplomatie.

·Avoir le désir de connaître de nouveaux produits et services en fonction des besoins de la clientèle.

·Expérience pertinente dans le domaine du service à la clientèle.

·Baccalauréat, ou expérience équivalente.

ien plus encore.

Tax Support Agents, Contract - Fully Remote

Are you passionate about the chance to bring your Tax support experience to a world-class company, with unlimited career growth opportunities? Thomson Reuters is looking to add a self-motivated Tax Support Agent. This is a well-established global team, that supports our cutting-edge Tax Products to deliver best-in-class customer experience. The ideal candidate has a combination of problem-solving and good communication skills in English and/ or French.

Key Responsibilities:

In this opportunity as Tax Support Agent, you will:

·Provide taxation support to clients by telephone and email for our various tax software for Professionals and Consumers

·Apply active listening skills to diffuse a potentially tense customer interaction.

·Apply company policy and procedures to resolve routine customer issues.

·Log orders from customers who would like to purchase our products.

·Participate in software quality control testing.

·Write standard answers for frequently asked questions (FAQ).

·Determine recurrent issues coming from our different clients and inform the supervisor.

Required Qualifications:

·Good knowledge of income tax.

·Demonstrated ability to work collaboratively and cross-functionally.

·Strong time management skills and ability to manage multiple priorities.

·Ability to perform well under pressure.

·Good communication (verbal & written).

·Strong problem-solving abilities, ability to generate innovative approaches and solutions to problems.

·Team player with a flexible attitude and approach.

·Customer service orientation and experience, with proven success in customer support and relationship management.

·Willingness to learn additional products and services as needed to meet client demand.

·Minimum of 1 year of relevant work experience in customer service.

Preferred Qualifications:

·Bachelor’s Degree or equivalent experience.

·University degree in taxation or related field (accounting, finance, administration).

·H & R Block tax course graduate.

·Good knowledge of the accounting cycle and/or experience in an accounting office.

·Interest for taxation.

·Knowledge of corporate income tax (T2/CO-17) and/or trust (T3/TP-646).

What’s in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com