Learning Experience Designer
Job Description
As a Learning Experience Designer, you will partner with a cross-functional team of subject matter experts across Training/Professional Services, Marketing, and Product Management, as appropriate, to develop and maintain on-demand training materials for Thomson Reuters Legal products. The ideal candidate will have experience in adult learning, instructional design, learning technology, and multimedia development, with a strong preference for candidates proficient in using AI tools like Claude to accelerate content creation. Our team blends customer enablement and marketing disciplines to deliver learning experiences that meet the bar for external, customer-facing audiences.
Key Responsibilities:
In the role of Learning Experience Designer, you will be responsible for:
Drive creation and maintenance of world-class eLearning experiences for a portfolio of Legal AI SaaS software products to drive customer usage and adoption in their daily workflow
Manage projects from start to finish in collaboration with various internal teams and any necessary external vendors
Work directly with subject matter experts to design and develop content including video scripts, user guides, and additional eLearning course material
Leverage AI tools, particularly Claude, to streamline content development workflows and build custom learning interactions and supplemental elements - from drafting scripts and course outlines to coding lightweight interactive components - while applying sound judgment on where human review and refinement are needed
Apply graphic design principles (layout, typography, color, visual hierarchy) to ensure learning materials are polished, on-brand, and easy to visually navigate
Utilize platform authoring tools and training best practices to create highly effective, engaging learning experiences
Stay current and provide thought leadership on innovation in eLearning and customer education
Continuously build knowledge of the Legal products and customers to ensure training content being delivered is up to date and providing value to our customers
Maintain learning content within LMS and other technology systems
Measure and analyze content effectiveness and update content as necessary
Required Qualifications
BA/BS degree in English, Journalism, Technical Communications, Informatics, Computer Science, Business, Human Resources, or 5 years of Learning Experience Design or Instructional Design
Solid grounding in adult learning theory and instructional design best practices
Comfortable designing for external, customer-facing audiences - balancing marketing polish with instructional rigor - rather than purely internal enablement content
Expert with learning technology such as Camtasia, Adobe Creative Suite, Articulate, WellSaid, HTML, and other website management tools
Knowledge and working experience with learning management systems (LMS) and content management systems.
Experience with Microsoft Office Suite and collaboration tools such as Teams and SharePoint
Strong foundation in graphic design principles (layout, typography, color theory, visual hierarchy) and a demonstrated ability to apply them to create modern, visually polished content that’s easy to consume
Strong written and verbal communication skills, specifically writing and designing instructional content
Video creation and editing experience
Creative thinker, open to change, and learns quickly when facing new problems
Strong attention to detail
Proven project management and organization skills
Preferred Qualifications
Reviewable portfolio of work preferred
Experience in customer education (as distinct from internal/employee enablement) strongly preferred
Proficiency with AI tools, particularly Claude, for content development, ideation, and workflow efficiency strongly preferred
Strong understanding of HTML, CSS, and JavaScript
What’s in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com