Technical Trainer
Thomson Reuters’ ONE PS Training Team is seeking an energetic Technical Trainer to join our dynamic global team. In this role, you will deliver expert training to customers and partners, helping them make the most of Indirect Tax Determination and Indirect Tax Compliance solutions. Your work will directly support customer success and contribute to innovative, high-impact learning experiences.
You will collaborate with Curriculum Designers and Professional Services Consultants to deliver a comprehensive training program. Beyond facilitating engaging sessions, you will help create and maintain high-quality training content across multiple formats, including instructor-led workshops, on-demand and eLearning courses, videos, and certification exams. These materials will stay aligned with the latest product capabilities and support effective learner outcomes.
If you are a self-starter who thrives in fast-paced environments, quickly learns new concepts, and brings enthusiasm to every challenge, this role offers the opportunity to elevate customer experiences and deliver meaningful value through innovative Indirect Tax technology solutions.
About the Role
As a Technical Trainer, you will:
Lead product training focused on Indirect Tax Determination and Indirect Tax Compliance, expanding to related solutions as business and customer needs evolve.
Deliver virtual multi-client workshops and dedicated client sessions; provide onsite training when needed.
Partner with Curriculum Designers, Professional Services Implementers, and SMEs to identify training needs and effective delivery methods.
Review and synthesize input from colleagues and external experts to co-create training that supports business transformation.
Provide deep Indirect Tax Determination and Indirect Tax Compliance expertise to customers and partners.
Stay current on indirect tax technology, compliance practices, and market trends to keep content accurate and relevant.
Update training assets for product releases across formats, including workshops, webinars, office hours, eLearning, videos, exams, and toolkits.
Maintain instructor and participant guides for accuracy, clarity, and accessibility.
Analyze learner feedback and training metrics to improve programs and close curriculum gaps.
Build and maintain expertise across Indirect Tax Determination, Indirect Tax Compliance, and the broader indirect tax portfolio.
Use Thomson Reuters generative AI tools to accelerate work, improve deliverables, and adopt emerging AI best practices.
Record time and engagement details for accurate billing and utilization reporting; submit expense reports promptly.
Support training operations with timely attendance reports and other operational tasks as needed.
Work in-office at least three days per week as part of a hybrid schedule.
About You
You’re a fit for this Technical Trainer role if you have:
A bachelor’s degree in accounting, tax, finance, business, education, or a related field.
At least two years of experience in indirect tax, tax technology, tax compliance, or customer-facing product training.
Experience with indirect tax technology or compliance platforms, including Indirect Tax Determination and Indirect Tax Compliance solutions.
Experience delivering live and virtual training for groups of approximately 10 to 50+ participants.
Ability to design and facilitate hands-on learning activities that drive adoption.
Agility to manage technical issues, varied learner skill levels, and product changes while maintaining a positive learning experience.
Excellent written and verbal communication skills, with the ability to explain complex concepts clearly.
A customer-centric mindset focused on measurable training impact.
Ability to build alignment across a complex, matrixed organization.
Experience leading cross-functional projects and delivering results on time.
Strong collaboration skills and the ability to work independently.
Strong technical skills with generative and agentic AI, adaptability to emerging technologies, and curiosity about the evolving intersection of AI and tax technology.
Willingness to travel for onsite training as needed.
What’s in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com