Senior Platform Engineer

Traditional surveys fall short in today’s world. That’s why we built ThoughtExchange, a platform powered by cutting-edge AI that helps leaders meaningfully connect with their communities and uncover immediate, actionable insights that drive real change.

We empower K12 leaders with the high-quality data they need to make informed decisions and create lasting impact. Our mission fuels everything we do, and we’re proud to work alongside a team of brilliant, curious, and collaborative individuals. 

At ThoughtExchange, we’re reshaping how organizations engage their people for good. If you’re passionate about making a difference, we’d love to have you on the journey.

Senior Platform Engineer

Join a team where innovation and cutting-edge technology are at the forefront. As a Senior Platform Engineer, you’ll play a pivotal role in scaling cloud operations and enhancing the security of our platform, while driving forward-thinking projects in collaboration with a passionate Software Engineering team. This is your chance to work on high-impact cloud systems, ensuring availability, reliability, and scalability while championing a culture of automation and innovation.

What You’ll Do:

• Design, automate and improve our software delivery platform, keeping our engineers effective as the way we build software changes.
• Build and own the tooling and guardrails for AI agent workflows.
• Scale resilient backend cloud infrastructure as our product grows.
• Lead initiatives that set best practices in infrastructure, automation, security and observability.
• Own the end-to-end delivery of complex features and projects, from planning and design through deployment and operational health.
• Work with engineers and leaders to shape a technical roadmap.
• Mentor other engineers and raise the team’s technical bar through code reviews and shared best practices.
• Help build a respectful, productive remote-first team, through stand-ups, design talks and day-to-day collaboration.

What You Bring:

• 5+ years of experience in software development, cloud infrastructure or DevOps, ideally in a SaaS company.
• Proficiency in Linux system administration (Ubuntu). 
• Experience running Docker and Kubernetes in production.
• You’ve built and maintained AI agents and the tooling around them with effective guardrails, permissions, sandboxes and validation gates.
• Hands-on experience with CI/CD tools and practices.
• Strong Python and Bash skills.

• Working knowledge of infrastructure-as-code (IaC) tools such as Ansible, Packer and Terraform.
• A deep understanding of cloud concepts and providers (especially AWS).
• Experience using system monitoring tools (e.g. Sentry, Scalyr, Datadog).
• Strong debugging skills: you find root causes and work with others to fix them.
• You work well on your own and as part of a team.

Nice to have:

• Experience with distributed systems programming.
• Experience with automated testing frameworks (e.g. Testim, Playwright).

Salary range:

The hiring range for this role is $128,625 - $151,324. Your specific compensation within this range is determined based on your job-related skills, knowledge, experience, and our internal equity assessment.

This job posting is for an actual vacancy.

We do not use artificial intelligence (AI) to screen resumes or evaluate candidate fit against job criteria. All interview and hiring decisions are made by people.

If you don’t see yourself fully reflected in every job requirement listed in the posting above, we still encourage you to reach out, apply, and tell us more about yourself in your application. Research has shown that some individuals only apply when they feel 100% qualified. We are committed to removing obstacles to ensure we have the best talent. 

ThoughtExchange prioritizes accessibility. Support is available upon request for candidates participating in all aspects of the selection process. Finally, we know from time to time, emergencies happen, and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

What we offer:  

ThoughtExchange wants to ensure our people are heard, supported, and cared for, so we invest in our employees. We continuously ask our employees what they need to ensure we're supporting their successes in the workplace and in life.

We are proud to offer our employees the following:

Benefits & Well-Being: From day one, you’ll receive a benefits package focused on health & wellness that includes a generous time off policy, flexible extended benefits plan options, and company-wide wellness days off scheduled throughout the year. Our benefits package also includes maternity & parental leave top-up programs, as well as access to Maple & Inklbot, which support our employees' primary care, mental health, and wellness needs.

Flexibility:  We’ve been remote-first for over ten years. We’re contribution-focused and operate on mutual trust because we need you to feel empowered to be your best self. You know the circumstances in which you excel-where you work and how you structure your day.

Culture:  We walk the walk when it comes to our product, ensuring that no critical decisions are made without including our employees' perspectives. We value and prioritize everyone’s voice, so we use our anonymous, anti-bias platform to ensure people feel comfortable sharing their genuine thoughts and feedback.

Compensation:  We want you to do your best work, and part of that is being happy with your compensation. We pay fairly, considering the complexities of market rates, experience, location, and demand. We believe in pay transparency and pay equity. In addition to competitive pay and benefits, employees receive share options when joining the company.

Connection:  In addition to remote hubs of employees across Canada and the US and offices in Rossland and Vancouver, we get together as a company every few years in some pretty cool locations. We also connect virtually as a company every month and celebrate one another in our #gratitude Slack channel. 

Growth:  We host regular learning sessions. You also have access to an annual Professional Development stipend & Company Coach to ensure you can grow in your role & advance your career.