Workplace Operations & Experience Manager
We are seeking a Workplace Operations & Experience Manager (Senior Associate) to join our Business Services team under the Workplace Operations & Experience sub-function. In this role, you will help us deliver a consistent, high-quality, and culturally relevant experience across our physical spaces globally.
By default, this is a majority in-person role based in our Riyadh office, reporting directly to the Regional Head of Workplace Operations & Experience. You will collaborate across functions, markets, and our Digital Experience (DEC) teams to drive organizational value, foster community engagement, and optimize operational costs.
Job responsibilities
Facilitites Management & Maintenance: Ensure the office space is continuously well-maintained, clean and organized.
Engagement & Connection: Drive the logistical elements of community engagement to foster a strong sense of belonging within the local Thoughtworker population and the broader ecosystem & partner with various functions, internal communities & DEC to execute logistical elements of local meetings, events and experiences.
Onboarding & Offboarding: Participate actively in administrative processes relating to onboarding and employee transfers and managing access for both employees and guests.
Health & Safety: Contribute to local health, safety, and emergency response protocols, actively addressing identified hazards. Prepare documentations and organizational work for ISO and TISAX certifications. Serve as the designated Safety Officer, or demonstrate a willingness to complete the required training to become a certified Safety Officer.
Physical Security: Oversee physical security measures, manage critical relationships with Infosec and Legal and contribute to local certifications and uplift activities.
Travel Support: Assist travelers with booking travel arrangements or provide support for self- service booking channels.
Procurement & Office Services: Procure office amenities and services through approved suppliers, and set up new suppliers using associated internal systems and processes.
Real Estate Laison: Liaise with local building management to coordinate troubleshooting of maintenance problems and execute improvements to leased spaces.
Sustainability: Implement local sustainability initiatives, tracking and reporting on sustainability metrics as well as compliance with environmental regulations.
Budget Management: Maintain meticulous records of spend against the allocated regional budget.
Job qualifications
Technical Skills
Customer Service: Exceptional customer service skills with a people-first mindset.
Tech-Savvy: Comfortable navigating modern office systems, booking platforms, and administrative tools.
Physical Capability: Ability to complete physical labor, including lifting and moving items to arrange spaces.
Problem-Solving: A natural problem-solver who can address issues independently and creatively.
Execution Mindset: Strong execution-focused mindset with the ability to manage multiple logistical tasks simultaneously.
Certifications (Preferred/Required).
Prior experience as a certified Safety Officer, or a strong willingness to undergo training to achieve this certification.
Experience preparing workplace operations and documentation for ISO & TISAX certifications.
Professional Skills
Compliance and regulations project management.
Community and stakeholder management.
Communication management.
Contract and Vendors management.
Ability to complete physical labor (lifting and moving).
Problem-solving.
Customer Focus.
Crisis Management: Emergency response, response to business continuity.
Fluent in English and Arabic
To support Saudi Vision 2030 and the development of local talent, this opportunity is exclusively open to Saudi Arabian citizens
Other things to know
Learning & Developement
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
Responsible Use of AI in Recruitment
At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.
Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.
We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.
About Thoughtworks
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.