Credit Control Specialist

THX UK is a leading tool and equipment hire company serving specialist contractors in the fit-out sector, known for proactive fleet renewal, real-time service transparency, and industry-leading customer satisfaction across major cities in England.

We're looking for a Credit Control Specialist to help protect the financial health of a growing business. You'll take ownership of a ledger, work directly with contractor clients to keep payments on track, and play a genuine role in credit risk decisions - including liaising with insurers and solicitors on legal cases. This isn't a purely transactional collections role: you'll have real input into process improvement and risk exposure across the business.

What you'll be doing

• Processing sales invoices and issuing monthly statements
• Proactively identifying and chasing overdue accounts by phone and email, resolving queries directly with customers and internal colleagues
• Reducing debtor days and overdue account percentages against agreed targets
• Negotiating payment plans and, where necessary, progressing legal proceedings
• Maintaining accurate records of customer contact, credit reports, and credit limits
• Posting and allocating customer receipts
• Managing legal cases in liaison with insurers and solicitors
• Building strong, constructive relationships with THX customers
• Flagging risk and process issues directly to the Financial Controller

Requirements

What you'll bring

• Proven experience in a credit control or accounts receivable role
• Strong attention to detail and excellent organisational skills
• Confidence with Microsoft Excel and accounting systems (Sage 50 experience a plus)
• Comfortable working independently and as part of a team
• Strong written and verbal communication skills
• A proactive, adaptable approach - happy to challenge existing processes constructively and suggest better ways of working
• Ability to manage multiple tasks and deadlines.
• Discreet and trustworthy with sensitive information.

Benefits

THX Values: As a family-centred business, people are at the heart of everything we do. We’re proud to have a strong commitment to our team because we know that the success of any company depends on the people behind it. That’s why we make sure our employees feel valued, supported, and given every opportunity to grow.

We believe that a diverse team is a strong team. We’re dedicated to building an inclusive workplace where everyone feels welcome, respected, and able to thrive no matter their background, identity, or circumstances.

Alongside a competitive benefits package and great opportunities for career development, we’ve built a friendly, collaborative culture that reflects our core values (Humility Innovation Refreshing Energetic). These values guide how we work, how we treat each other, and what it means to be part of THX: a high-performing team that’s always learning, innovating, and focused on leaving people feeling good.

Benefits:

• Competitive Salary
• 25 days holiday (+bank holidays)
• Employee Assistance Programme
• Genuine progression opportunities as the business grows, with support for your professional development
• Company pension
• Free parking
• On-site parking