CX Product Manager
This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstratesan exceptional standard of quality and holds themselves accountable to achieving excellent results.
This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.
The anticipated term of this engagement will be 2 months. This term could be extended based on company business needs.Experience Product ManagementDefines and implements solutions for key experiences/channels within specific client journeys.
Key Responsibilities and Duties
- Define and review key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.
- Lead the Experience product management lifecycle for assigned platforms/channels within specific client journey. Understand and represent user needs.
- Collaborate with Product Managers, Technology, Design, and other teams to identify, prioritize, design, and deliver key solutions.
- Champion Voice of Customer activities including co-creation sessions, primary research, persona and empathy development, journey mapping etc.
- Partner with the cross-functional leadership team to help define the roadmap priorities and ensure that it remains aligned with the broader strategy and priorities.
- Drive feature/capability roadmap assessment and development across assigned areas/channels to deliver customer and business outcomes.
- Foster innovation, collaboration, leverage new technologies and champion measurable impactful change to build TIAA's customer experience brand through internal and external initiatives.
- University (Degree) Preferred
- 5+ Years Required; 7+ Years Preferred
- Physical Requirements: Sedentary Work
Career Level
9IC
Related SkillsAnalytical Skills, Collaboration, Continuous Improvement Mindset, Customer Engagement, Data-Based Decision Making, Group Problem Solving, Influence, Innovation, Product Design, Product Management, Product Performance/Improvement Monitoring, Relationship Management, Story TellingStart Date: 05-Oct-2026End Date: 31-Dec-2026Travel Required: NoAnticipated Posting End Date:
2026-09-17Base Pay Range: $70.19/hr - $87.02/hrActual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
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