Campus IT Ops Engineer - Dublin

岗位职责 / Responsibilities

Role Summary

The IME is the campus-level IT operations and maintenance engineer, responsible for supporting the IML in completing on-site operations management for a single campus. The role is a full-time IC for a single campus within the cluster, responsible for leading the IMT to carry out day-to-day IT operations, owning the key operational metrics of the individual campus, delivering stability management at the single-campus level, and meeting all of the IML's work requirements.

Responsibilities

- Manage IMT personnel on campus, including headcount allocation, shift scheduling, overtime control, attrition management, and support for IMT interviewing and recruitment in collaboration with the IML.

- Oversee campus daily operations to ensure full attainment of on-site service SLA metrics within specified time frames.

- Lead IMT capability development by providing technical guidance and hands-on training to improve technical skills, operational standard adherence, and overall efficiency.

- Own risk identification and management during on-site IT operations execution; surface and consolidate latent risks, drive closure, and support the formation of campus-level solutions.

- Aggregate and escalate campus-level IT operations issues in a timely manner; drive cross-team follow-up and remediation, ensuring effective coordination with infrastructure, operations, asset, and quality assurance teams.

- Participate in the build-out of IT operations platforms by submitting requirements, supporting testing and launch, and continuously providing on-site feedback to improve automation, efficiency, and operational transparency.

- Build and maintain strong working relationships with Colo operators and IMT service providers, driving continuous improvement in on-site work and service quality against vendor KPI targets; support new site acceptance and operational handover by identifying and closing out acceptance issues.

任职要求 / Requirements

Minimum Qualification(s)

- Bachelor's degree or above in Computer Science, Telecommunications,Electronic Information, Automation, or a related technical field.

- 1+ years of relevant on-site IT operations and maintenance experience in a data centre environment (recent graduates with the above-mentioned degrees are also eligible).

- Experience managing on-site IT operations teams, with the ability to assign responsibilities, arrange shift schedules, and organise overtime effectively.

- Strong process control and SLA attainment capability, ensuring consistent completion of on-site IT tasks within required time frames.

- Ability to provide training and knowledge transfer; familiar with SOP authoring, technical documentation, and operations knowledge-base development.

- Strong risk identification and closed-loop resolution skills, with the ability to derive general solutions from recurring issues.

- Familiarity with server hardware architectures (x86, ARM, etc.) and their accompanying software, with applied knowledge of IT infrastructure, networking fundamentals, hardware replacement procedures, and on-site safety protocols.

Preferred Qualification(s)

- Familiarity with IT operations tools and automation platforms, with scripting skills in Shell and/or Python, and hands-on experience in operations tool design, staged release, and iterative maintenance.

- Data analysis and dashboard management capabilities, able to drive process optimisation and efficiency improvements based on operational data.

- Strong process documentation discipline, with the ability to convert on-site issues into reusable troubleshooting guides or optimisation proposals.

- Ability to support new site RFS acceptance and identify/close out issues against acceptance criteria to ensure smooth operational handover.