Data Scientist, Post Purchase Experience - TikTok Shop
Confirmed on the employer's own hiring board on Oct 31, 2026. First seen by Alion on Sep 1, 2026. TikTok scores B on the Alion truth index.
岗位职责 / Responsibilities
About the team:
Governance and Experience(GNE) Data Science team works closely with the GNE ops teams in each region, is aiming to support the GNE ops team to make TikTok shop a safe and trustworthy platform for customers, sellers and influencers. What you can get here is totally different from a pure shelf-based e-commerce business model. Join us, and let's change the way people shop online!
Responsibilities:
- Set up the metrics to measure governance and experience(GNE) operation activities, including management of risk, fraud and abuse, as well as experiences from sellers, customers and creators;
- Responsible for justifying post purchase (Aftersales) strategy in a scientific way, work closely with the business teams to figure out the goals in both short term and long term;
- Monitoring the key metric changes, and deep dive for the reason behind. Highlight the key insights to business partners with timely response;
- Proactively generate insights and data solutions for business partners to achieve the business goal; Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact .
任职要求 / Requirements
Minimum Qualifications:
- At least 2 years of working experience in data science
- Proficient in SQL, Python or R, and data visualization tools;
- Expertise in at least one of the three areas: advanced measurement (e.g causal inference or systems with complex trade-offs), modeling, and optimization.
Preferred Qualifications:
- A Bachelor's degree or above, majoring in quantitative field statistics is preferred;
- E-commerce or online marketplace customer experience/post purchase experience is strongly preferred;
- Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies;
- To succeed in the role, you need to be a proactive, self-driven and impact-driven person;
- Be able to work with cross-functional teams in a fast-paced environment.