Location
In office (Ho Chi Minh City)
First seen by Alion on Feb 26, 2021. Timo scores C on the Alion truth index.
Overview
Company
Impact
Profile match
Timo is Vietnam's first digital banking service, delivering accounts and cards without physical branches. It partners with a licensed bank while owning the customer experience, app and service model. The company popularised branchless banking among young urban Vietnamese customers.
A day in your life might include (what you will be doing/ key responsibilities)
- Fully support customers via phone calls and other communication channels such as Email, Facebook, Zalo…
- Resolve problems, complaints by clarifying issues, explore the answers and alternative solutions, implement solutions to satisfy customer’s needs.
- Other major duties such as lock card, active card/account, notify transactions or account balance/customer’s card…
- Use the corresponding etiquette on the telephone and other live channels to satisfy and please customers.
- Provide innovative offers to improve the quality service of Contact Center.
- Ensure adherence to the defined Operation process, instructions related to Anti-money laundering (AML) and know your customer (KYC), code of conduct & rules of The Company.
- Take part in building procedures and regulations for projects related to Contact Center.
- Implement tasks allocated by Contact Center Manager
What we need from you (your skill and experience/ what you’ll bring to the team)
- Having Financial Institution experience is a plus.
- Excellent verbal communication skills, speaking clearly and succinctly, required English language proficiency.
- Candidates must be able to perform job functions independently or as part of a team and have problem-solving skills to solve a diversity of customer issues.
- Work in HCMC and desire to work in a newly established project with high pressure and productivity achievement.
Sound exciting? Get in touch today!
TIMO is a fun smart bank for anybody wanting to become richer.
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