Call Center

A day in your life might include (what you will be doing/ key responsibilities)

• Fully support customers via phone calls and other communication channels such as Email, Facebook, Zalo…
• Resolve problems, complaints by clarifying issues, explore the answers and alternative solutions, implement solutions to satisfy customer’s needs.
• Other major duties such as lock card, active card/account, notify transactions or account balance/customer’s card…
• Use the corresponding etiquette on the telephone and other live channels to satisfy and please customers.
• Provide innovative offers to improve the quality service of Contact Center.
• Ensure adherence to the defined Operation process, instructions related to Anti-money laundering (AML) and know your customer (KYC), code of conduct & rules of The Company.
• Take part in building procedures and regulations for projects related to Contact Center.
• Implement tasks allocated by Contact Center Manager

What we need from you (your skill and experience/ what you’ll bring to the team)

• Having Financial Institution experience is a plus.
• Excellent verbal communication skills, speaking clearly and succinctly, required English language proficiency.
• Candidates must be able to perform job functions independently or as part of a team and have problem-solving skills to solve a diversity of customer issues.
• Work in HCMC and desire to work in a newly established project with high pressure and productivity achievement.

Sound exciting? Get in touch today!

TIMO is a fun smart bank for anybody wanting to become richer.