Senior Project Manager, Client Delivery Operations
Who we are:
Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste-the biggest growth killer of all-and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste.
We’d love to hear from you if:
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.
Client Delivery leadership runs a large, fast-moving organization. Decisions get made in meetings and then lose momentum. Initiatives have owners but no operating cadence. Leaders spend time chasing status instead of leading the work.
This role is the operating engine behind Client Delivery leadership. You keep the leadership team organized, run the internal cadence, and drive change programs to completion. You are not staffed on client accounts.
What you'll do:
Run the leadership operating cadence: agendas, pre-reads, decisions captured, owners assigned, follow-through tracked.
Program manage internal change initiatives end to end, including process rollouts, tooling changes, and new ways of working across Client Delivery.
Track commitments across senior leaders and close the loop when things stall, without needing authority to do it.
Build and maintain the internal operating artifacts leadership relies on: trackers, status views, org and process documentation.
Prepare materials for executive and cross-functional reviews. Turn messy inputs into a clear one-page view of where things stand and what needs a decision.
Coordinate across Resource Management, Finance, Product, PMO, and RevOps to unblock work.
Spot friction in how the organization operates and propose the fix, not just the flag.
What we're looking for:
Non-negotiable
Near-native written and spoken English. You will draft executive-facing documents and run meetings with senior US leaders. Comfort in live, unscripted conversation matters as much as writing.
5+ years in project or program management, ideally inside an agency, consultancy, or professional services environment.
High EQ. You read a room, manage up, handle senior stakeholders with competing priorities, and stay credible without being deferential.
Genuinely organized and diligent. Nothing you own gets dropped.
Adaptable, not rigid. You bring structure, but you fit the process to the business rather than forcing the business into a framework.
Strong plus
Experience running internal operations or a chief-of-staff style function.
Comfort with data. You can pull numbers, sanity check them, and explain what they mean.
Familiarity with digital marketing or media operations.
Experience supporting distributed teams across US and LATAM time zones.
What this role is not:
Not a client-facing account or delivery PM. You will not manage client scopes or deliverables.
Not a note-taker. You own outcomes, not just documentation.
Not a certification-driven process role. Formal methodology credentials are useful but not the point.
We operate on a flexible hybrid model, but we love seeing our team! For this role, we ask that you come into our great office in Reforma, CDMX, two days a week. This is an essential part of how we collaborate and connect, so candidates should be comfortable with this regular in-office commitment.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Benefits:
Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a hybrid work environment, and flexibility to take the time you need, when you need it. On top of that, we provide 16 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.
Healthcare: Major Medical (including dental and vision coverage), Minor Medical, Life Insurance Retirement: We offer a Savings Fund which includes a 10% employer match (10% employee contribution required for participation)
Perks and Wellness: Thankful giving, Equity
Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay, consisting of 12 weeks statutory leave and 4 additional paid weeks through company policy. Non-birthing parents will receive 6 weeks of leave with 100% pay.
Learning and Development: On-demand learning (powered by LinkedIn Learning), mentorship program, leadership and management development programs and resources
Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.