IT Support Specialist

Titan Professional Resources is seeking a Support Specialist / Asset and Inventory Control to join one of our clients in Oklahoma City. This position is responsible for managing IT assets and inventory throughout their lifecycle while providing first-level technical support to end users. The ideal candidate will have experience with hardware tracking, device deployment, and troubleshooting Windows-based systems, along with strong attention to detail and a customer-focused mindset. This role requires effective communication skills and the ability to explain technical information clearly to employees across various departments.

Responsibilities

• Receive, tag, track, and reconcile IT hardware and equipment.

• Maintain accurate asset records throughout the equipment lifecycle, including deployment, relocation, and decommissioning.

• Conduct inventory audits and reconciliations to ensure accuracy and compliance with internal policies.

• Coordinate with IT, procurement, and other departments regarding asset acquisition, deployment, and tracking.

• Provide first-level technical support for desktops, laptops, printers, scanners, and other peripherals.

• Troubleshoot hardware and software issues involving Microsoft Office, Cerner EMR, Citrix, and other Windows-based applications.

• Support device imaging, deployment, and Mobile Device Management (MDM) processes.

• Troubleshoot Zebra scanners and Windows-based applications.

• Document support activities, resolve technical issues, and escalate unresolved requests as needed.

• Maintain document control and follow ISO 9001 standards, departmental goals, and corrective action procedures.

• Provide professional, customer-focused technical support to employees across various departments.

Qualifications

• 1-2 years of experience in IT desktop support, technical field support, or a related role.

• Familiarity with desktop and laptop hardware, device setups, and peripheral troubleshooting.

• Experience with MDM-managed devices; Microsoft Intune experience preferred.

• Familiarity with hardware imaging and device deployment.

• Experience troubleshooting Zebra scanners and Windows applications.

• Strong attention to detail, organizational, recordkeeping, and communication skills.

• Ability to manage multiple requests, prioritize tasks, and meet deadlines.

• Ability to communicate technical information clearly to both technical staff and nontechnical users.

• Understanding of ISO 9001, departmental goals and objectives, document control, and corrective action procedures.

Preferred Qualifications

• Experience with IT asset management or service management systems, such as ServiceDesk or WASP.

• Familiarity with configuration management databases (CMDBs), hardware lifecycle processes, software licensing, and inventory audits.

• Relevant training or certifications in IT service management, asset management, or desktop support.