Student Life Officer

Responsibilities:

Plans & Delivers Student Life Events:

• Plan and execute Student Life events across the year, including the flagship events each semester (orientation, mid-year and end-of-year).
• Build each event plan backwards from event day.
• Prepare operational checklists, timelines and the minute-by-minute run-of-show, and share them with presenters, vendors, volunteers and the team.
• Coordinate logistics, venues, volunteers, registration desks, attendance and backstage support on event day.
• Brief the Communications function in advance with a shot list so every event is captured for promotion and recaps.
• Run post-event satisfaction surveys and a written 48-hour post-event review, and apply the lessons to the next event.

Supports Student Organisations & Student Engagement:

• Support the advising of student organisations, clubs, the Student Union and their executive boards.
• Help organisations plan activities and initiatives; follow up on event proposals and pending approvals.
• Maintain student organisation databases, club registrations, submissions and compliance tracking.
• Support the student organisations recognition and review cycle.

Coordinates Student Development Programs:

• Coordinate the schedules, logistics, attendance and reminders for student development and leadership programs.
• Liaise with trainers, facilitators and speakers, and prepare program materials.
• Maintain participant records and attendance sheets for every program.
• Collect participant feedback and report on program attendance and outcomes.

Handles Procurement, Vendors & Budget Follow-Up:

• Prepare and follow up on purchasing requisitions with the Finance and Procurement teams.
• Obtain quotations, prepare vendor comparisons and track vendor deliverables against agreed terms.
• Support budget tracking for Student Life activities and petty cash settlement and documentation.

Provides Student Support & Escalation Follow-Up:

• Act as a first point of contact for student inquiries and respond within the same working day.
• Resolve routine student issues and escalate cross-area incidents, organisation escalations and conduct matters through the office’s escalation process.
• Support the documentation of student conduct cases, protecting confidentiality and case integrity.

Maintains Documentation, Tracking & Reporting:

• Keep Student Life trackers (organisations, events, development programs, residential) up to date as the single source of truth.
• Take meeting minutes and prepare operational reports, attendance records and semester summaries.
• Contribute inputs to the monthly function report and KPI review, and take part in the office’s daily and weekly team rhythm.

Supports Residential Life:

• Support seasonal residential operations, records and resident communication as needed.
• Escalate residential concerns through the proper channels and document them.

Rquirements:

• Solid understanding of student life, student engagement, student organisations and student development at university level.
• Proven ability to plan and run student events end-to-end: planning timelines, logistics, vendors, volunteers, registration and run-of-show.
• Exceptional organisational, documentation and time-management skills, with the discipline to keep trackers and records accurate and current.
• Advanced proficiency in MS Office / Google Workspace, particularly Excel or Sheets for trackers, attendance and reporting.
• Ability to handle sensitive student matters and conduct cases with discretion and confidentiality.
• Ability to build effective relationships with students, faculty, staff and vendors, and to work independently under minimal supervision.
• Excellent written and spoken English and Arabic.
• Experience with procurement processes, vendor quotations and comparisons, or petty cash and budget tracking.
• Experience coordinating student development, training or leadership programs.

Qualifications: Strong collaborator who is comfortable working across two functions and two leads; highly motivated, detail-oriented and enthusiastic about student success and the overall student experience. Prior student leadership, club or volunteer experience is an asset.

Years of Experience: 0 - 3 years in student life, student affairs, events or operations coordination

Education: Bachelor’s degree in a relevant field (e.g., Business Administration, Education, Social Sciences)

Skills: Strong written and verbal communication, excellent interpersonal and problem-solving skills, teamwork, and flexibility to work evenings and weekends during events and programs.