Senior D365 Test Automation Analyst

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TMF Group is a leading provider of critical compliance and administrative services, supporting corporations, financial institutions, fund managers, and private clients operating in multiple jurisdictions. We offer expertise across Legal, Regulatory, Compliance, Accounting & Tax, and HR & Payroll services in more than 80 countries.

We are seeking a results-driven Dynamics 365 Automation Test Engineer to lead automation and functional testing activities across Microsoft Dynamics 365 CRM and Service Management Tools (SMT). The ideal candidate will design, develop, and maintain automated test suites while performing comprehensive manual testing to ensure highquality releases. This role requires strong technical capability, CRM expertise, SMT exposure, and solid QA

Key Responsibilities:

Automation & Functional Testing

· Design, develop, and maintain automated test suites using C#, Selenium, EasyRepro, Playwright, SpecFlow, and other automation frameworks.

· Perform functional, integration, regression, and endtoend testing for:

• Microsoft Dynamics 365 CRM
• Service Management Tools (SMT)
• Power Platform and web applications
• Build and execute detailed test plans, test cases, and test scripts.

· Validate integration flows between CRM, SMT, and supporting systems.

· Analyze automation test results, identify defects, and ensure quality standards.

Quality Assurance & Collaboration

· Apply strong knowledge of QA methodologies, industry best practices, and testing lifecycles.

· Collaborate proactively with development teams to streamline QA and automation processes.

· Participate in Agile/Scrum ceremonies (daily stand-ups, sprint planning, retrospectives, defect triage).

· Take ownership of assigned testing tasks and ensure timely delivery.

Defect & Test Management

· Use Azure DevOps (TFS) for test case design, execution, requirement traceability, dashboards, and bug management.

· Log, document, track, and validate defects thoroughly to closure.

· Conduct comprehensive regression testing after bug fixes and system deployments.

· Perform requirement analysis and ensure appropriate test coverage across CRM and SMT solutions.

Dynamics 365 CRM & SMT Expertise

· Work with CRM & SMT customizations, configurations, and test their impact.

· Ensure seamless testing of CRM & SMT functional flows, integrations, and data validations.

· Provide insights into CRM and SMT improvements from a QA perspective.

Mandatory Skills

· Strong hands-on experience in:

o Dynamics 365 CRM Testing (functional + automation)

o Service Management Tool (SMT) Testing

· Automation experience using:

o C#, Selenium, SpecFlow, EasyRepro

· Strong understanding of Software Testing / QA processes

· Experience with E2E testing across CRM, SMT, Power Platform, and web applications

· Requirement analysis and defect management expertise

Tools Experience

· Azure DevOps, TFS, Visual Studio

· Microsoft Dynamics 365 CRM & Power Platform

· Service Management Tools (SMT)

· EasyRepro, SpecFlow, Selenium, TestComplete

· CI/CD tools: TeamCity, Octopus

Good to Have

· Functional knowledge of D365 Sales and Marketing modules

· Understanding of CRM and SMT data flows and integrations

General Skills

· Strong analytical and problemsolving abilities

· Excellent communication and critical-thinking skills

· Highly organized and detailoriented

· Selfmotivated and enthusiastic about continuous learning

Qualification

· Bachelor's degree in Computer Science, IT, or a related field.

Qualifications

Key Business Expertise:

· 4-5 years of experience in software testing, QA, or a related field (or strong academic exposure with internship/placement experience).

· Experience or familiarity with test execution in professional services, SaaS HRIS, BPO, or technology environments is desirable.

· Basic understanding of functional testing, defect lifecycle, test design principles, and test documentation.

· Exposure to Azure DevOps or any test management tool is beneficial.

· Understanding of payroll, HR, accounting, or financial systems is an advantage but not mandatory.

· Interest in developing skills in automation or performance testing tools (Selenium, JMeter, etc.) is a plus.

Candidate Profile:

· Strong attention to detail and commitment to quality.

· Good communication skills with the ability to work with stakeholders in a multicultural environment.

· Willingness to learn, take guidance, and progressively build testing capability.

· Ability to follow structured processes, meet deadlines, and manage assigned tasks effectively.

· Positive attitude, team player mindset, and eagerness to grow within the QA domain. player mindset, and eagerness to grow within the QA domain.

· Basic analytical and problem-solving skills. solving skills.

· Ability to work across time zones when required.

· Domain knowledge in Payroll, HR, Entity Management, Accounting, or Finance. Experience with HCM systems such as Workday or Optix is an advantage.

· Strong customer service orientation and stakeholder management skills.

· Excellent written and verbal communication skills across all levels of the organization.

· Willingness to travel globally as required.

Education:

· University degree in IT, Computer Science, Engineering, Business Technology, or equivalent.

· Fluent in written and spoken English; additional languages are beneficial.

· Proficient in Microsoft Office applications (Excel, Word, PowerPoint, SharePoint, Teams).

· ISTQB Foundation Level (or willing to obtain) is preferred.