Client Funding Operations Specialist

TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving you the tools you need to thrive in an ever-evolving financial landscape.

About the Role

Join us as a Client Funding Operations Specialist and be at the heart of our global client funding operations.

From deposits and withdrawals to transfers and reconciliations, you’ll help keep client transactions moving smoothly while taking on more complex funding cases, spotting potential issues and turning transaction data into meaningful insights.

You’ll also have the opportunity to go beyond daily operations-partnering with internal teams and payment providers to improve processes, enhance funding performance and support the testing and launch of new products and solutions.

If you have experience in financial services or the CFD industry and enjoy solving problems, digging into data and making things work better, this is an opportunity to make a real impact in a fast-moving global trading environment.

Responsibilities

• Daily Funding Processing: Review and process client deposits, withdrawals, and internal transfers across trading platforms and payment channels.
• Reconciliation: Perform daily reconciliation of client accounts, platform balances, and bank statements to ensure accuracy.
• Reporting: Prepare daily and weekly financial reports, including funding summaries and account status updates.
• Risk Monitoring: Identify and escalate unusual funding activity, trading anomalies, or operational discrepancies.
• Case Handling: Resolve transaction issues, exceptions, and client funding queries promptly.
• Compliance Support: Follow regulatory requirements (ASIC, CySEC, FMA, etc.) and support AML/CTF checks for all transactions.
• Data Analysis: Collect and analyze key statistics to improve efficiency and client service.
• Channel Monitoring: Continuously monitor the performance of funding channels and provide insights on performance optimization.
• Issue Management: Identify, analyze, and report abnormal funding situations or issues to relevant stakeholders.
• Product Testing: Perform testing for new funding product launches and conduct regular maintenance tests to ensure system integrity.

Requirements

• Bachelor’s degree in Finance, Business, Economics, or a related field.
• Experience in the CFD or financial services industry is preferred.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel and other data analysis tools.
• Ability to work under pressure and meet tight deadlines.
• Good communication and teamwork skills.

Benefits

• Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
• Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
• Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.
• Invest in your growth! Access annual training opportunities tailored to your role.