Community Manager (Consumer)
Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Oct 10, 2026. Toast scores B on the Alion truth index.
Join Toast, a leading restaurant management platform, as a Community Manager for our consumer brand. In this hands-on role, you will build and grow our organic social and community presence on platforms like Instagram and TikTok. You will create and publish content, engage with the community, and monitor sentiment. This position requires a passion for the consumer experience and a strong understanding of internet and hospitality culture.
Missions
- Establish and grow Toast's organic consumer presence across platforms like Instagram and TikTok, creating and publishing social-first content.
- Actively engage the community by responding to comments, DMs, and mentions, and enforcing community guidelines to maintain a positive environment.
- Define, monitor, and report on key metrics related to follower and community growth, engagement quality, and referral traffic to Toast Local.
Profil recherché
- Experience moderating online communities and managing engagement at scale, with sound judgment on tone, escalation, and community safety- A data-informed approach to prioritization-able to translate community and performance signals into clear decisions
- Strong instincts for internet and hospitality culture; you can explain why something resonates, not just that it's trending
- Passion for the consumer experience and for helping local restaurants grow by connecting them with guests
- A self-starter comfortable operating in ambiguity and helping shape a function that is still evolving
- Hands-on experience building and growing an organic social presence from the ground up-not just managing a calendar
- 3+ years of experience in community management, organic social, or social content roles-ideally for a consumer-facing (B2C) brand or app
- Strong collaboration skills, with the ability to coordinate across brand, marketing, and product partners while owning your own lane
- You write in a voice that feels human (not corporate) and earns engagement, and you move naturally across Instagram, TikTok, and emerging platforms
- Experience growing the consumer brand or community for a marketplace, mobile app, or local/hospitality business
- Familiarity with community and social management tools and analytics platforms
- Hands-on content creation skills-short-form video, photography, or editing
- Experience working alongside a distinct B2B brand, or managing multiple brand voices in parallel
- Experience in startups and/or companies experiencing hypergrowth
- Background in food media, hospitality, or creator-led brands