Community Manager (Consumer)
Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Oct 10, 2026. Toast scores B on the Alion truth index.
Join Toast, a technology company dedicated to helping restaurants and local businesses succeed in a digital world. As the Community Manager for our consumer brand, you will build and maintain our organic social and community presence, engaging everyday diners and celebrating local restaurants. You will create and publish social-first content, actively engage with the community, and monitor sentiment. This is a hands-on role for someone passionate about the consumer experience and helping local restaurants grow.
Missions
- Establish and grow Toast's organic consumer presence across social media platforms, creating and publishing content that celebrates local restaurants.
- Actively engage with the community by responding to comments, DMs, and mentions, and enforcing community guidelines to maintain a positive environment.
- Monitor sentiment and community feedback, using performance signals to refine voice, formats, and channel mix, and report on key metrics.
Profil recherché
- This is a hands-on, high-ownership role for someone who lives on the platforms where guests actually spend their time and knows how to show up as a real voice, not a corporate account- This is an ideal role if you're energized by building something from the ground up, you have strong instincts for internet and hospitality culture, and you'd rather grow a genuine community than chase vanity metrics
- A self-starter comfortable operating in ambiguity and helping shape a function that is still evolving
- Passion for the consumer experience and for helping local restaurants grow by connecting them with guests
- 3+ years of experience in community management, organic social, or social content roles-ideally for a consumer-facing (B2C) brand or app
- Strong instincts for internet and hospitality culture; you can explain why something resonates, not just that it's trending
- You write in a voice that feels human (not corporate) and earns engagement, and you move naturally across Instagram, TikTok, and emerging platforms
- Strong collaboration skills, with the ability to coordinate across brand, marketing, and product partners while owning your own lane
- Hands-on experience building and growing an organic social presence from the ground up-not just managing a calendar
- Experience moderating online communities and managing engagement at scale, with sound judgment on tone, escalation, and community safety
- A data-informed approach to prioritization-able to translate community and performance signals into clear decisions
- Familiarity with community and social management tools and analytics platforms
- Experience growing the consumer brand or community for a marketplace, mobile app, or local/hospitality business
- Hands-on content creation skills-short-form video, photography, or editing
- Experience working alongside a distinct B2B brand, or managing multiple brand voices in parallel
- Experience in startups and/or companies experiencing hypergrowth
- Background in food media, hospitality, or creator-led brands