Manager II, Software Engineering

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Are you bready* for a change?

Toast is scaling rapidly, bringing an exciting opportunity to join our FinTech organization’s Payments team in Bengaluru. We are seeking an Engineering Manager to lead a team dedicated to building our next-generation payments ecosystem and innovative FinTech capabilities. Beyond providing a cutting-edge point-of-sale system for restaurants, Toast processes billions of dollars in payments and offers best-in-class financial solutions. As we build new products to meet customer needs, we focus on optimizing for extensibility, resilience, and scalability using continuous delivery methodologies. This is an impactful opportunity to build and lead a high-performing team delivering strategic FinTech solutions.

As a Engineering Manager on our team, you will:-

• Drive overall technical architecture, design, build and launch features/improvements on our platform. 
• Deliver  high-impact complex projects that may span multiple teams and amplify impact by aligning organizations toward coherent architectural strategies
• Drive delivery of business outcomes across multiple teams, including planning and execution 
• Collaborate closely with Product Management and UX to get actionable, valuable work defined for the team
• Ensure end-to-end delivery of software, including team ownership of monitoring and production issue remediation
• Coach individuals in professional and technical development to set up for their success
• Hire and mentor Team Leads and Senior Technical Staff members to ensure their success at Toast

The Toast platform processes tens of millions of requests per day, and this number grows constantly as we add new restaurants and integration partners to our system. The services we develop on this team are essential for Toast’s operation and their resilience and reliability are crucial from a business and user perspective.

If you want to help create something tangible that is used every day, help small businesses achieve their vision, and take on the challenge of scaling a SaaS product from millions of users to hundreds of millions of users, Toast is the place for you.

Do you have the right ingredients? (Experience)

• Fintech products solution design, implementation at launch at scale
• 10+ years mentoring and growing successful teams
• Advanced degree in Computer Science, Engineering or other equivalent quantitative disciplines
• 5+ years of managing, coaching and growing successful teams
• Highly proficient knowledge in a high-level programming language such as Java, Kotlin, Go, etc. No problems if you have experience with other languages. Good engineers can adapt.
• Excellent knowledge in other parts of the stack, Postgres, JavaScript (React), Flutter
• Enjoys building well-engineered, usable, and accessible systems
• Experience working in a team with Agile/Scrum methodology
• Have knowledge of and experience in building backend services/APIs
• Have a strong understanding of software engineering, distributed systems, and Event Platforms gained from hands-on experience building fault-tolerant and secure applications.
• You have experience working with product teams to invent solutions that deliver good outcomes to our customers and the company
• A bias towards action, with the ability to balance between getting things done and making things perfect
• A strong sense of empathy for customers and teammates
• A desire to build a diverse team that wins together and prioritizes customer success

Our Tech Stack

Our products run on a stack that ranges from guest and restaurant-facing Android tablets to backend services in Java to internal, guest-facing and restaurant-facing web apps. Our backend services follow a microservice architecture written using Java and Kotlin on DropWizard; we use AWS extensively, ranging from S3 to RDS to DynamoDB to Lambda. We have our own platform for dealing with service elevations and robust load balancing. We store data in PostgreSQL databases or DynamoDB tables depending on use case, and utilize Apache Spark for large scale data workloads including query and batch processing. The web frontend is built using React and ES6. Our restaurant point of sale application is an Android application written in Java and Kotlin. Apache Pulsar and Camel are used extensively in our integration transaction workflow processing.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work-raising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

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