Program Manager, Inclusion & Impact (APAC)

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Our Inclusion & Impact team is a center of excellence within our People & Places function, responsible for fostering a globally connected culture fueled by fairness, belonging, community, and corporate responsibility. We do so through our three workstreams of Global Inclusion, Social Impact, & Sustainability.We seek proactive team members who excel when navigating fast-paced settings and are eager to drive meaningful outcomes daily.

This role reports to the Global Head of Inclusion & Impact and will work closely with the Head of HR, International and the SVP, India Country Lead. 

A day in the life (Responsibilities) 

As the Program Manager, Inclusion & Impact-APAC, you will help deploy the global Inclusion & Impact strategy locally, building and delivering programming tailored to the region’s needs. This is a new position - So, we’re looking for a motivated self-starter who thrives in dynamic environments and wants to make an impact every single day by fostering an inclusive environment where all Toasters can thrive and driving local corporate social responsibility efforts.

You will:

1. Global Inclusion: Cultural Awareness, Targeted Interventions, & Employee Networks

• Drive regional  inclusive workplaces initiatives with a primary focus on gender diversity, accessibility, representation and equitable experiences
• Liaise with key external talent partners (ex. PeriFerry, Enable India, Grace Hopper) to support TA in strengthening diverse talent pipelines
• Work with senior leaders on targeted interventions to widen opportunities for all Toaster to thrive when it comes to development, career progression, and retention
• Facilitate or employ external partners (ex. Avtar) to deliver inclusive leadership, sensitisation, awareness, and belonging programs
• Support people team systems and drive fairness in people decisions - including POSH-linked practices
• Coach and support local Employee Resource Group & Community chapters, and enable the site leads who run them

2. Social Impact: Employee Giving & Community Outreach

• Own local expression of global toast.org social impact strategy, including amplifying “signature giving moments”, to increase regional employee volunteering and engagement.
• Own regional engagement strategy, educating Toasters on giving opportunities and tools and delivering impact and storytelling supporting the business’ purpose-driven mission.
• Provide oversight and guidance to toast.org local committee chairs, including recruiting, onboarding, developing, and recognizing leads.
• Localize global giving playbook based on regional needs, identifying synergies across sites, optimizing community outreach calendars, and ensuring access to volunteering opportunities exist for all Toasters .  
• Act as primary point of contact for regional ngo’s and internal stakeholder.

3. Sustainability: CSR Project Planning, Implementation, & Compliance

• Lead the development of annual CSR plans, budget allocation & monitoring, and selection & implementation processes and governance touchpoints with the CSR committee
• Lead the identification of community needs, development priorities, and potential CSR opportunities aligned with statutory requirements and Toast.org ’s (the company’s social impact arm) objectives
• Coordinate with CSR agencies, NGOS, project partners, and internal stakeholders for effective project execution.
• Own post-project communications, impact reporting, and ongoing community outreach activities
• Partner with Finance on proper disclosure documentation, statutory records, and materials
• Support annual global corporate responsibility & impact report content development

What you'll need to thrive (Requirements)

• Bachelor’s degree in any discipline
• 5 to 7 years of professional experience, with relevant experience in diversity, equity & inclusion, CSR, employee engagement, or program management in India, including regional delivery across more than one site
• Strong experience in strategic planning, content development, and designing, facilitating & implementing immersive cultural and community engagement programs
• Working knowledge of India's statutory environment for this work - POSH, Companies Act Section 135 CSR, and the Labour Codes - and experience coordinating a compliance calendar with Legal and Finance partners
• Strong analytical skills and understanding of impact reporting, diversity metrics, and inclusive workplace interventions
• Experience standing something up from scratch, not just running something already established
• Experience with employee resource groups or employee-led communities, ideally at an early stage
• Grants or CSR program management experience, including NGO onboarding, monitoring, and reporting
• Ability to work with and influence senior leadership and cross-functional stakeholders, across country leadership and global functions 
• Top-notch verbal and written communication skills in English.
• Project management skills with attention to detail and consistent follow-through

What will help you standout (Nice to Have)

• Experience across both Bangalore and Chennai, or comparable multi-site delivery in India
• Existing relationships in the India inclusion and CSR partner ecosystem
• Experience in a global technology company with a US-based headquarters

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work-raising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

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