Senior Software Engineer - Technical Operations

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Technical Operations team makes Toast's engineering measurable. We connect tool and resource usage, engineering metrics, and customer outcomes into a single, trusted picture that executives, engineering managers, and developers use every day. If you are passionate about turning complex business and engineering processes into something teams can actually see, so they can spot bottlenecks and opportunities before they become major problems, use resources wisely, and ultimately deliver a better customer experience, this team is for you.

We are a small, highly leveraged team. We index heavily into agentic engineering: AI agents are part of how we design, build, test, and operate our systems, and we expect you to push that frontier with us.

A day in the life (Responsibilities)

• Serve as the technical lead for the Technical Operations team, owning the architecture and technical direction of our data platform & internal tools and driving significant projects from design through rollout
• Design and build the data pipelines and integrations that bring engineering, tooling, and cost signals from source systems into a unified warehouse, consuming upstream domains as programmatic data contracts rather than manual extracts
• Partner with our Product Owner to identify and define the biggest opportunities for impact, and collaborate with your teammates on end-to-end solutions
• Build the back-end that enables role-based reporting on engineering health, AI and tooling spend and ROI, and cost and capitalization, replacing recurring manual processes with durable, auditable, productized tools & analytics
• Own quality, reliability, and operational monitoring for business-critical reporting that leaders at every level depend on
• Mentor less experienced engineers and up-level the team through design reviews, constructive feedback, and agent-assisted engineering practices
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

What you'll need to thrive (Requirements)

• 5+ years of software engineering experience, with a strong track record building and operating production data pipelines, integrations, or analytics platforms to automate manual business/operational processes
• Proven ability to drive significant projects to completion from design to rollout, informed by solid technical and business understanding
• Strong skills in SQL and data modelling, plus proficiency in at least one modern programming language (for example Python, Kotlin, or TypeScript)
• Demonstrated, hands-on use of agentic engineering as a core part of how you work: you build with AI agents daily, design workflows where agents do real engineering work, and hold agent-produced code to the same quality bar as your own
• Experience integrating third-party systems and APIs, and designing clear data contracts between domains
• Ability to partner with non-engineering stakeholders (finance, operations, leadership) and translate their processes into reliable technical solutions
• A self-starter mindset: comfortable with ambiguity, biased toward action, and able to lead within a small team

**This is a hybrid role where you will be based in the Dublin office two days per week**

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

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