Systems Engineer, Infrastructure

Job Title: Systems Engineer, Infrastructure

Location: Houston, TX (Hybrid 4:1)

Reports To: Manager, Systems Engineering

Employment Type: Full time

*This role requires a hybrid schedule - 4 days in office and 1 day from home*

Help us insure it

Tokio Marine HCC is a global industry-leading specialty insurance group, backed by the strength and stability of the Tokio Marine Group. Offering over 100 classes of specialty insurance, we empower clients to pursue opportunities confidently through our “Mind Over Risk” philosophy. More than an insurance company, we are an organization built on innovation, unity, and trust.

At our core, we are Always Advancing, driven by innovation and an entrepreneurial spirit that keeps us moving forward. Our people are Experts in Tomorrow, using curiosity and smart working to anticipate what’s next. With a culture rooted in Reaching Out, we foster genuine collaboration and support, ensuring every individual has the opportunity to succeed and make a difference.

Role Overview

Support and optimize on-premises and cloud infrastructure that powers critical business systems, while advancing automation through Infrastructure-as-Code and implementing monitoring and disaster recovery solutions to ensure reliable, resilient operations.

Key Responsibilities

• Manage server lifecycle management, including installation, upgrades, decommissioning, and support for VMware vSphere, vCenter, Windows, and Linux systems.
• Administer Distributed File Systems and vSAN storage platforms.
• Plan and execute patching, version upgrades, and root-cause analysis for infrastructure-related incidents.
• Participate in infrastructure design and documentation, collaborating across teams during major enterprise projects.
• Implement operating system improvements that enhance reliability, performance, and scalability.
• Support and maintain Rubrik backup and recovery systems.
• Ensure data integrity through appropriate software and hardware controls.
• Provide technical support for remote access and Windows Active Directory administration.
• Contribute to business continuity through disaster recovery planning and cross-site replication support.
• Perform scheduled hardware maintenance and manage third-party application environments.
• Act as second-level escalation support for desktop and infrastructure issues.
• Participate in on-call rotation for off-hours support.

What You Bring

Education

• Bachelor’s degree in Computer Science, related field, or equivalent education and experience.

Experience

• Minimum of 5 years of progressive hands-on experience in systems engineering or administration.

Qualifications

• Skilled in managing VMware environments, Windows Server (2019/2022/2025), and major Linux distributions (Red Hat, Ubuntu, CentOS).
• Proficient in Microsoft Active Directory, Citrix, MECM/SCCM, MS-SQL, and IIS.
• Strong troubleshooting abilities in multi-site, mixed-technology enterprise environments.
• Solid understanding of networking (TCP/IP, routing, switching) and remote access technologies.
• Excellent written and verbal communication skills with strong analytical and organizational capabilities.
• Intermediate proficiency with Microsoft Office applications.

What We Offer

• Competitive salary and comprehensive medical, vision, and dental benefit package effective on date of hire
• Strong learning culture with ongoing development opportunities
• Basic life and disability insurance
• 401(k) plan with 6% company match
• 20 days of PTO, two floating holidays, approximately 11 paid holidays, and volunteer time off
• Paid parental leave
• Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
• Student loan matching program
• Employee discount program
• An opportunity to do meaningful work and love what you do

About Us

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, and other locations worldwide. With the strength and stability that comes from being a member of the Tokio Marine Group-and more than fifty years of growth, profitability, and consistency-we offer unique insurance products that enable our clients to take on extraordinary opportunities with confidence.

Applying our “Mind Over Risk” philosophy to writing insurance allows our customers to pursue opportunity with confidence. That philosophy defines our way of thinking, unites us as a team, and differentiates us from our competitors. We are much more than an insurance company; we are a good company.

Equal Opportunity Employer

TMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances.