Customer Service Representative

TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability.

TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe.

Want to learn more? Visit us at packaging.toppan.com

Summary Description:

The Customer Service Representative is responsible for providing exceptional customer support and ensuring customer satisfaction. This role involves handling complex customer inquiries, resolving issues, and providing guidance to junior team members. The ideal candidate will have strong communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.

What you'll be doing:

• Listens attentively & is able to communicate effectively via various communication channels.
• Attention to detail & Organizational skills are critical to the success of this role
• Managing customer requirements and respect timelines
• Well-polished written communications and verbal skills
• Strong accuracy working with numbers, and MS Office skills
• Ability to multi-task in a fast paced and vibrant work environment with fast moving deadlines
• Support developing & Initiate Process Improvements
• Participate on Special Projects as needed
• Build positive functional working relationships with all internal & external stakeholders
• Organized, able to plan and prioritize workload.
• Takes decisive action to address problems, following up with relevant team members
• Proficient in speaking and writing in Spanish

This is an onsite position located out of either our Charlotte (South End) Office or our Elk Grove Village, IL Facility

We’d love to hear from you if:

• Bachelor Degree or 5+ years of Customer Service Experience
• Proficient in MS Word, MS Excel
• Proficient in speaking and writing in Spanish

At TOPPAN Packaging Americas, We offer a comprehensive Total Rewards package designed to support our employees’ overall wellbeing. This includes competitive pay, robust benefits, and programs that help you thrive both personally and professionally. Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement.

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
• Tuition reimbursement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.