Demand Planner Team Lead

Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.

At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.

The Demand Planning Team Lead will oversee the small team responsible for forecasting demand, maintaining inventory balances, and ensuring alignment between supply and customer demand for Toters’ product categories (grocery, fresh, fast-moving goods, etc.). This role bridges commercial, operations, and finance, ensuring that Toters has the right products in the right place at the right time while minimizing waste and stockouts.

The lead is also responsible for mentoring demand planners/analysts, defining processes and KPIs, improving forecast accuracy, and contributing to strategic planning (e.g. new product introductions, promotions, seasonal planning).

This role is based in Basra, Iraq

Key Responsibilities

• Lead, mentor, and manage a team of demand planners / forecasting analysts.
• Define, maintain, and continuously improve demand planning processes, including forecast cycles, review cadences, and escalation paths.
• Oversee demand forecasting across product categories (e.g. grocery, fresh, fast-moving items), using statistical models, historical sales data, promotional plans, seasonality, and market intelligence.
• Lead the demand consensus process, conducting forecast review meetings with cross-functional stakeholders (e.g. sales, marketing, operations, finance).
• Monitor forecast accuracy, bias, and other KPIs; drive root-cause analyses and corrective actions.
• Coordinate with inventory / supply teams to translate demand plans into procurement / replenishment plans.
• Support new product launches, product phase-outs, promotions, and assortment changes by producing demand forecasts and scenario analyses.
• Work closely with commercial teams to understand promotional calendars, price changes, and marketing initiatives and reflect their impact in the forecast.
• Liaise with operations/logistics to flag risks (e.g. lead time variability, supply constraints) and propose mitigation strategies.
• Prepare executive dashboards, reports, and presentations to senior leadership that synthesize demand trends, forecast errors, and strategic insights.
• Drive adoption of better tools, automation, and analytical enhancements (e.g. move from Excel to forecasting software, predictive models) to scale the planning function.
• Foster a culture of collaboration and data-driven decision making across teams.

Qualifications / Skills

• Bachelor’s degree in Business, Supply Chain, Statistics, Engineering, Economics, or related field.
• 3-5+ years of experience in demand planning / forecasting / supply chain roles, ideally with exposure to fast-moving consumer goods, retail, or grocery.
• At least 1-2 years in a leadership or supervisory role (mentoring, coordinating planners) preferred.
• Willing to relocate to Basra, Iraq