AI & Automation Specialist

About TouchCare

TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.

AI & Automation Specialist

TouchCare is a healthcare concierge service that simplifies health insurance and healthcare navigation. Each member gets a personal assistant who resolves billing issues, coordinates with providers, and saves people time and money.

The Opportunity

We're looking for a hands-on AI & Automation Specialist to help kickstart TouchCare's AI journey. This is a builder role - you'll work directly with our teams (Member Services, Operations, Client Success, Sales, Marketing, Finance) to find repetitive, manual work and turn it into practical AI-powered solutions using tools like ChatGPT/Claude, workflow automation platforms, and simple integrations.

You don't need to be a software engineer, but you should be comfortable experimenting with AI tools, prompting, and no-code/low-code automation platforms.

What You'll Do

• Find opportunities: Shadow teams, map current workflows, and spot where AI or automation can save time.
• Build quick wins: Stand up automations, AI-assisted workflows, and prompt-based tools that solve real problems fast.
• Support advocates: Help improve case summarization, intake, documentation, and information retrieval for member-facing teams.
• Document & train: Write simple guides/playbooks so teams can adopt and use new tools confidently.
• Track results: Measure time saved, adoption, and impact - and report back on what's working.
• Keep it responsible: Follow data privacy and PHI guidelines when working with any healthcare-related workflow.

Who You Are

• Curious, resourceful, and excited about AI and automation - you like figuring things out.
• Comfortable talking to both technical and non-technical people.
• A self-starter who can go from idea to working prototype without much hand-holding.
• Organized enough to juggle a few small projects at once.
• Interested in healthcare, insurance, or other regulated industries (nice to have, not required).

What You Bring

• 0-2 years of experience in operations, business analysis, IT, automation, or a related field (internships count).
• Hands-on experience with generative AI tools (ChatGPT, Claude, etc.) and/or no-code automation platforms.
• Basic understanding of APIs/integrations is a plus, not required.
• Strong communication skills and a bias toward action.

Why Join Us

• Ground-floor opportunity to shape how AI gets used across a growing company.
• Direct mentorship and visibility with leadership.
• Fast-paced, hands-on role where your work has immediate, visible impact.

Location: Stamford, CT - onsite 5 days/week Reports to: Leadership / Operations Salary Range: $65,000-$85,000 (based on experience)

TouchCare is an Equal Opportunity Employer.