IT Technical Support

Tower Bersama · 4 hours ago
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Location
In office (Jakarta)
Employment
Full-Time

First seen by Alion on Nov 13, 2026.

Overview
Company
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Profile match

Tower Bersama

Driving Efficiency, Empowering Innovation. Our Company PT Tower Bersama Infrastructure Tbk ("TBIG") is the holding company of the Tower Bersama Group. TBIG was established in 2004 and was listed on the Indonesia Stock Exchange on October 26, 2010.
tower-bersama.com · Jakarta · UTC+07:00 · Est. 2004
  • Memastikan persentase total TT yg dieskalasi ke level 1
  • Memastikan persentase ketepatan waktu yg digunakan untuk menyelesaikan TT yg diterima sesuai dengan tingkat kebutuhan
  • Memastikan rata-rata tingkat kepuasan user terhadap layanan IT Service (4.0 out of 5.0)
  • Memastikan hasil penilaian Continuous improvement melalui QCC/TBIG ICON

Qualifications

  • Minimal S1 di bidang Teknik Informatika, Sistem Informasi, Teknik Komputer, atau bidang terkait
  • Pengalaman minimal 2 tahun di bidang IT support, helpdesk, atau service desk
  • Memahami alur penanganan insiden dan permintaan layanan (incident & service request management)
  • Menguasai troubleshooting hardware dan software
  • Memiliki kemampuan komunikasi yang baik
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