Desktop & Site Support Engineer
First seen by Alion on Nov 11, 2026. TP scores A on the Alion truth index.
Responsible for providing day-to-day technical support to employees for a range of hardware- and software-related systems. Responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification, and problem escalation. Provides effective and timely resolution of users' problems, queries, or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows a set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice, and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.
Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.
Skills
Desktop, Escalations, Hardware, Infrastructure, Software, Support, Troubleshooting