Quality Policy Expert (Iraqi Arabic & English)

TP • Arabic • English • Artificial Intelligence • Financial Services • Power BI • 6 hours ago
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Salary
$52k per year
Location
In office
Seniority
Senior · 2+ years exp
Overview
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TP

TP (formerly Teleperformance) is a global digital business services and business process outsourcing (BPO) provider. Headquartered in Paris, France, the company delivers customer experience management, technical support, content moderation, back-office administration, and AI-driven process automation. Powered by an extensive global footprint and digital consulting capabilities, it enables enterprise clients across technology, retail, healthcare, and financial sectors to optimize customer interactions and elevate operational efficiency.
tp.com • HQ: Paris, France • Financial Services • Artificial Intelligence • Professional Services • Call Center Services • Business Process Outsourcing (BPO)

Overview

Quality & Policy Expert (Iraqi Arabic & English Speaking)

Salary: €44,351

Ready to shape the standard of excellence? Step into a dynamic, international environment where your eye for detail makes a real impact. If you are passionate about quality standards, driven by data, and ready to champion policy compliance on a global scale-we want you on our team.

What You’ll Do: Own the Quality Standard

  • Drive Performance: Audit content moderation decisions, deliver actionable feedback, and elevate the overall standard of our operational teams.

  • Be the Subject Matter Expert: Master our client's products and community standards, acting as the ultimate go-to resource for Content Policy and Operational Guidelines.

  • Spot the Trends: Dive into the data to identify inefficiencies, run root-cause analyses, and escalate critical policy issues to the global team.

  • Empower the Team: Mentor incoming Quality & Policy Experts and bridge knowledge gaps through targeted training collaborations.

  • Innovate & Improve: Use market-specific insights to build scalable solutions and partner with Quality Leaders to design high-impact improvement initiatives.

What You Bring: The Essentials

  • Bilingual Excellence: Fully fluent in Iraqi Arabic and English (written and verbal).

  • Proven Experience: 2+ years thriving in a Quality Control environment.

  • Data Savvy: Strong, practical skills in Excel (PivotTables, Charts, Statistical functions). Experience with Tableau, Power BI, or similar tools is a massive plus!

  • Razor-Sharp Precision: Exceptional attention to detail and nuance-you catch what others miss.

  • Dynamic Problem Solver: Strong critical thinking skills with the ability to multitask and work independently in a fast-paced, ever-changing environment.

  • Empathetic Approach: A genuine passion for providing accurate, user-focused support.

Ready to kick-start your career and make your mark? Apply today!

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