Customer Experience Graduate Programme
Confirmed on the employer's own hiring board on Nov 6, 2026. First seen by Alion on Nov 3, 2026.
Introduction
Tracker Connect is offering an exciting opportunity for unemployed South African graduates who are eager to gain meaningful workplace experience and build a career. Successful candidates will be placed within our Customer Experience Centre, where they will receive structured workplace exposure, coaching, and practical experience in a dynamic customer-centric environment.
Job description
Key Outputs:
The Graduate Development Programme is a 12-month structured workplace experience programme aimed at graduates seeking practical exposure within a customer experience environment. After having completed the qualification, the young people will be equipped with the following competencies:
- Providing effective first-contact and one-stop customer resolution.
- Capturing and updating customer information.
- Delivering excellent customer service.
- Handling customer queries and electronic communication.
- Developing knowledge of Tracker products, services and systems.
- Upselling and cross-selling relevant products and services.
- Understanding invoices, adjustments, advance payments, credit notes and payment allocations.
- Supporting data integrity initiatives.
- Contracting and scheduling.
- Developing problem-solving and customer relationship management skills.
Minimum requirements
- Be a South African citizen in possession of a valid South African ID.
- Ages between 18 and 35 with no Criminal Record
- Be currently unemployed
- Not studying fulltime and no previous formal work experience
Be computer literate.
Qualification:
Completed National Diploma or Degree in any of the below fields:
ØBusiness Management / Business Administration
ØIndustrial Psychology
ØInformation Systems / Data Analytics
ØHuman Resource Management
ØSales and Marketing
ØCustomer Relationship Management
ØOther relevant or equivalent Commerce qualifications
Competencies Required:
We are looking for candidates who demonstrate:
- A passion for customer service.
- A professional and positive attitude.
- Excellent communication and interpersonal skills.
- Customer focus.
- Attention to detail.
- Willingness and ability to learn.
- Adaptability and resilience.
- Problem-solving ability.
- Teamwork and collaboration.
- Ability to work in a multi-skilled and fast-paced environment.
Please note, preference will be given to applicants from designated groups in line with Tracker’s policies.
If you are not contacted within 4 weeks, consider your application unsuccessful.
Benefits
No additional benefits are applicable for the duration of the programme.
A minimal stipend will be offered as remuneration to compensate for basic expenses during the course of the Graduate Programme which is for the duration of 12 months.