Engineering Manager

At Trackier, we’re building SaaS (software as a service) products that are used in more than 20+ countries across the world. Over the last 9 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across Performance, eCommerce, Mobile.

Trackier is Customisable Performance Marketing Software used by Ad Networks, Agencies and Advertisers to manage publisher relations. The Trackier Performance Marketing Platform enables you to create, automate, measure, and optimize all of your marketing Campaigns, Publishers, and advertisers, creatives and conversions in one place.

We are looking for an Engineering Manager for our team. You will lead people and delivery, keep technical quality high, and sit in front of customers when something is blocked or broken. You do not need to write the most code on the team. You do need to understand the systems well enough to unblock engineers and customers.

Roles and responsibilities

1. Architecture & Design Leadership

• Lead, coach, and grow a backend engineering team: 1:1s, performance, hiring, and career growth.
• Own delivery: scope, sequencing, risk, and shipping against the roadmap.
• Unblock the team - priorities, dependencies, design decisions, and operational load.

2. Customers & Communication

• Communicate clearly with customers, support, product, and engineering - no jargon hiding the actual status.
• Unblock customers from a technical perspective: reproduce, triage, explain impact, and drive a fix or workaround.
• Own customer escalations: join the call, set expectations, coordinate the engineering response, and close the loop.

3.Technical Leadership

• Hold the bar on architecture, reviews, testing, and production readiness for backend systems.
• Make or facilitate calls across services, data stores, and messaging - without becoming the bottleneck.
• Partner with SDE-3s and tech leads on RFCs, incidents, and the technical roadmap.

4. Production

• Ensure the team can deploy, roll back, and debug services on GCP and DigitalOcean.
• Drive incident response and post-incident follow-through when production or a customer is hurting.

5. Engineering Practices

• Install simple habits: design reviews, on-call, observability, documentation.
• Use AI tools for coding, review, tests, and docs; keep accountability with the engineer who ships.

Technologies We Use

• Languages / runtime: Go, Node.js (JavaScript / TypeScript).
• Data: MongoDB, ClickHouse, Redis, Memcached.
• APIs & messaging: REST, gRPC, Kafka, Google Pub/Sub.
• Cloud & delivery: GCP, DigitalOcean, Docker, Kubernetes, Jenkins / GitHub Actions, Argo.
• Observability: Grafana.

Requirements

• 8+ years in software engineering, including time as an Engineering Manager or lead with direct people responsibility.
• BE/Btech graduate.
• Comfortable in working from office.
• Has owned delivery for a backend team shipping production services.
• Strong communicator - can explain a technical issue to a customer and a trade-off to leadership.
• Has handled customer or production escalations: triage, communication, and close-out.
• Working fluency with distributed backend systems: APIs, gRPC, Kafka or equivalent, data stores, caches.
• Hands-on enough in Node.js (JavaScript / TypeScript) and/or Go to review designs and debug with the
• team.
• Understands deploying and operating services on a public cloud (GCP and/or DigitalOcean preferred).
• Can work from production evidence: logs, metrics, traces, Grafana or equivalent.
• Uses AI assistants for coding, reviews, tests, and documentation - without lowering the quality bar.

Benefits

• Performance-driven culture with accelerated growth opportunities for high achievers
• Best-in-industry compensation aligned with your skills and contributions
• Comprehensive medical insurance coverage and employee-focused benefits
• Attractive reimbursement policies that support your professional and personal development
• 5-day working week designed to promote work-life balance and long-term career success