Field Quality Engineer

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Learn about our benefits designed for you to Thrive at work and at home.

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Where is the work:

What's in it for you:

The Strategic Business Unit (SBU) Field Quality Engineer will influence business bottom line results by leading, facilitating, and reporting Customer and Field related quality activities for each of our SBU’s platforms. This role will bring improved connection between the customer/field and our manufacturing/engineering teams.

In this role, your responsibilities will includes oversight of all quality related aspects for each equipment platform including the quality failure analysis based on customer provided feedback through the prioritization of programs and activities to improve the performance of our products within the field. Development of a clearly defined project pipeline including analysis of factors that are utilized to define each project. The role will coordinate information from Technical Support teams, Field Teams, Customer Interactions and Field Technicians to define the specific elements to be fixed or changed to improve the overall customer experience. This team will be the first point of contact for the SBU Distribution teams for customer impacting issues and challenges for their assigned product platforms. This position will report to the SBU Field Quality Leader, and is required to sit in Columbia, SC.

What you will do:

• Quality Management and Improvement:
  • Oversee and manage quality initiatives across multiple product platforms.
  • Focus on reducing quality-related costs and improving overall product quality.
  • Develop and implement quality-driven test systems and procedures to ensure products meet customer expectations.
• Customer Interaction and Support:
  • Conduct site visits and gather information to address and resolve customer issues.
  • Perform customer research and investigations to identify root causes and calculate benefits of quality improvements.
  • Act as a liaison for key selling situations requiring information about the quality management system and processes.
• Data Analysis and Prioritization:
  • Provide data and prioritize improvement opportunities for Product Growth Teams (PGTs).
  • Develop and present business cases for improvements, and track improvement timelines.
  • Utilize various tools to evaluate the effectiveness of the Field Quality function, including Gemba, management reviews, internal audits, and customer feedback.
• Cross-Functional Collaboration:
  • Facilitate and complete Root Cause Analysis across multiple functions to ensure corrections improve component reliability and product performance.
  • Develop communication strategies with field service technicians to identify and resolve real issues through manufacturing and engineering changes.
  • Collaborate with suppliers to facilitate reliability improvements and integrate them into new product and project introduction phases.
• Project and Metrics Management:
  • Create and manage a prioritized project pipeline to maximize customer and business benefits.
  • Track and ensure teams deliver agreed quality improvements.
  • Forecast and manage key metrics to align with plant financials and PGT Glide paths.

• Training and Communication:
  • Identify gaps in field training and customer application that affect customer experience.
  • Develop and communicate core messages about quality improvement efforts and the evolving quality culture within the business.

What you will bring:

• Bachelor’s degree in mechanical engineering, operations management or related discipline
• 5+ years of experience in quality or quality engineering in a design, engineering or manufacturing environment that has embraced best practices in terms of Advanced Quality Planning, DFMEA deployment and Production Part Approval Processes.
• Demonstrated strong leadership and applied knowledge in: APQP, DFMEA, PPAP
• Experience in quality management, operations, lean manufacturing processes including visual management
• Excellent interpersonal skills, mentor, team player including professional customer and supplier interaction capability
• Ability to travel up to 10% with some peaks at higher levels.
• Solid interpersonal skills with the ability to influence and motivate associates and to interact with various departments throughout the organization
• Team oriented proactive change agent with a hands-on, collaborative approach in implementing and maintaining operating disciplines while leveraging lean methodologies
• Problem solving techniques, process improvement tools, statistical and sampling techniques, SPC, process capability, traceability, control points
• Project management and planning tools, measuring and monitoring of project activities and project documentation. Proficiency in information technology systems utilized in Quality Management Systems and process

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.