CRM Analyst

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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

Salesforce Analyst (3-5 Years Experience)

Job Summary

• We are looking for a skilled Salesforce professional with hands-on experience in Veeva CRM to design, develop, and support solutions for life sciences clients. The candidate should have strong knowledge of Salesforce platform capabilities along with Veeva-specific functionalities.
• Key Responsibilities
• Configure and customize Veeva CRM on the Salesforce platform.
• Develop solutions using Apex, Visualforce, Lightning Components (LWC/Aura).
• Work on Veeva modules such as:
• Call Planning
• CLM (Closed Loop Marketing)
• Approved Email
• MyInsights
• Events Management
• Perform data migration, integration, and validation using tools like Data Loader.
• Integrate Veeva CRM with external systems using REST/SOAP APIs.
• Collaborate with business stakeholders to gather requirements and translate into technical solutions.
• Support deployments using CI/CD tools and Salesforce DX.
• Troubleshoot production issues and provide timely resolutions.
• Ensure adherence to Salesforce and Veeva best practices.
• Required Skills
• 3-5 years of experience in Salesforce development.
• Hands-on experience with Veeva CRM (must-have).
• Strong knowledge of:
• Apex programming
• SOQL/SOSL
• Lightning Web Components (LWC)
• Experience with Salesforce configuration (Workflows, Flows, Validation Rules).
• Experience in integration and APIs.
• Knowledge of Salesforce data model and security model.
• Preferred Qualifications
• Salesforce certifications (e.g., Platform Developer I/II).
• Experience in Life Sciences / Pharma domain.
• Familiarity with Agile/Scrum methodologies.
• Experience with Veeva Align is a plus.

WHAT TAKEDA ICC INDIA CAN OFFER YOU:

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
• At Takeda, you take the lead on building and shaping your own career.
• Joining the ICC in Bengaluru will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

BENEFITS:

• It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:
• Competitive Salary + Performance Annual Bonus
• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Health & Wellness programs including annual health screening, weekly health sessions for employees.
• Employee Assistance Program
• 5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
• Broad Variety of learning platforms
• Diversity, Equity, and Inclusion Programs
• No Meeting Days
• Reimbursements - Home Internet & Mobile Phone
• Employee Referral Program
• Leaves - Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)

ABOUT ICC IN TAKEDA:

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

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