Director, Research & Consulting

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Team Overview

Role Overview And Core Responsibilities

• Lead the development and execution of advanced consumer lending research initiatives that identify market trends, consumer behavior patterns, and emerging risk and growth opportunities for lenders.
• Translate research findings and data-driven insights into actionable business strategies that support customer decision-making and drive revenue-generating opportunities.
• Serve as a recognized subject matter expert on consumer credit, lending practices, risk management, and financial services trends across the customer lifecycle.
• Partner with Sales and client-facing teams to elevate customer conversations, provide industry expertise, and support complex solution discussions with executive-level stakeholders.
• Represent TransUnion at industry conferences, customer events, advisory boards, and media engagements to strengthen the company's thought leadership presence and market credibility.
• Author research reports, white papers, articles, and industry publications that communicate market insights and reinforce TransUnion's leadership position.
• Lead the creation and management of customer advisory boards, facilitating strategic discussions with senior lending executives regarding industry trends, product innovation, and research priorities.
• Educate sales and business teams on lending concepts, regulatory developments, economic factors, risk strategies, and consumer credit trends to enhance consultative selling capabilities.
• Build and maintain trusted relationships with customers by providing strategic guidance, industry expertise, and consultative support on critical business challenges.
• Monitor industry developments, competitive offerings, and regulatory changes to inform internal stakeholders and customers of emerging opportunities and risks.

Required Knowledge And Experiences

• 10+ years of experience in financial services, retail banking, lending, risk management, consulting, or related industries, with demonstrated expertise in consumer credit and lending operations.
• Extensive knowledge of consumer lending products, credit risk practices, customer lifecycle management, and the application of credit data solutions to business challenges.
• Experience designing and leading quantitative research initiatives, including study design, data analysis, interpretation of findings, and executive-level presentation of results.
• Advanced understanding of economic, regulatory, and market factors that influence consumer lending behavior and financial institution performance.
• Master's degree or higher in Economics, Statistics, Finance, Operations Research, Banking, or a related quantitative discipline, or equivalent professional experience.
• Proven ability to lead complex cross-functional initiatives and influence senior stakeholders without direct reporting authority.

Required Technical Skills

• Advanced data analysis and research methodologies, including statistical analysis and insight generation from large and complex datasets.
• SQL (Structured Query Language) for data extraction, manipulation, and analysis.
• Experience with analytical tools such as R, Python, SAS, or similar statistical platforms.
• Advanced proficiency with Microsoft Excel, PowerPoint, and Word for analysis, storytelling, and executive communication.
• Strong data visualization and presentation capabilities to communicate complex findings to both technical and executive audiences.

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

• Executive-level public speaking experience, including keynote presentations at industry conferences or customer events.
• Media relations experience, including print, television, radio, or social media thought leadership activities.
• Experience managing customer advisory boards, executive councils, or industry working groups.
• Knowledge of emerging technologies, digital lending trends, artificial intelligence, and advanced analytics within financial services.
• Experience mentoring analysts and developing research talent within a consulting, analytics, or financial services environment.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good - you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Director, Research & Consulting