EMEA Collections Lead

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Team Overview

The Global Finance Shared Services Collections organization supports effective cash collection, dispute resolution, and customer account management across TransUnion. Within the EMEA region, the team partners with Sales, Finance, Legal, Customer Operations, Billing, and Global Capability Center teams to improve cash flow, reduce collection risk, and address systemic issues affecting the customer experience. This role reports to the Global Collections Manager and operates within a matrixed global service delivery model. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

• Serve as the primary collections subject matter expert and escalation point for the EMEA region, providing market expertise and strategic guidance on complex collection matters.
• Directly manage collections activities for a portfolio of strategic, high-value, high-risk, or business-critical customer accounts, supporting cash flow, aging, and bad debt objectives.
• Lead senior-level customer engagement and resolve complex matters involving aged balances, contractual disputes, payment negotiations, insolvencies, and executive escalations.
• Build effective relationships with customers and internal stakeholders, partnering with Sales, Finance, Legal, Customer Operations, Billing, and Shared Services teams to remove barriers to payment.
• Partner with the EMEA Invoice-to-Cash Business Partner to identify recurring issues involving contracts, sales practices, billing, dispute management, customer onboarding, pricing, master data, and operational processes.
• Lead cross-functional root-cause analysis and influence sustainable process, policy, and contractual improvements that reduce collection risk and improve the customer experience.
• Collaborate with Global Capability Center Invoice-to-Cash and Collections Leadership to review aging trends, dispute drivers, portfolio risks, service delivery, and opportunities to improve collection effectiveness across EMEA accounts.
• Coordinate complex recovery, insolvency, litigation, bad debt provision, and write-off matters with Legal, external collection agencies, insolvency practitioners, and litigation partners while supporting compliance with applicable regulations and company policies.
• Analyze portfolio performance and customer payment behavior, present risks and recommendations to EMEA and Global Invoice-to-Cash leadership, and support automation, transformation, and continuous-improvement initiatives.

Required Knowledge And Experiences

• Five or more years of business-to-business collections, Accounts Receivable, Credit, or Order-to-Cash experience supporting large or complex customer portfolios, providing the expertise needed to manage material collection risks and cash flow outcomes.
• Demonstrated experience managing strategic, high-value, high-risk, or executive-level customer accounts, including complex disputes, payment negotiations, and escalated collection matters.
• Strong knowledge of commercial contracts, dispute management, credit risk, collections processes, and applicable EMEA regulatory and statutory requirements to support compliant collection strategies and decisions.
• Experience working within a Global Capability Center or Shared Services operating model and collaborating across a matrixed multinational organization.
• Demonstrated ability to influence and build relationships across Sales, Finance, Legal, Operations, Customer Success, and Shared Services functions.

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:

• Experience working across multiple EMEA markets within a matrixed multinational organization.
• Experience contributing to Invoice-to-Cash transformation, automation, process-simplification, or continuous-improvement initiatives.
• Ability to communicate collection risks, trends, and recommendations effectively to executive and cross-functional stakeholders.
• Strong analytical, negotiation, communication, and relationship-management capabilities.

What’s in it for you?

At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days annual leave and bank holidays (increasing with service)
• Global paid wellness days off and a bonus day off to celebrate your birthday
• A generous contributory pension scheme and access to the TransUnion Employee Stock Purchase Plan
• Private health care and a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion - a place to grow:

If there’s something on the list of essential or desirable skills that you can’t quite tick off, don’t let that stop you from applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.

Flexibility at TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:

At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting [email protected].

Interview & Hiring Process:

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview, your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance.

Find out more about Life At TU UK:

https://twitter.com/TransUnionUK

https://www.linkedin.com/company/transunion/life/

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good - you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Lead, Shared Services